Senior Customer Service Representative
Cargill - Hopkins, MN

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Senior Customer Service Representative
- HOP01785

Cargill is a unique place to grow your career, your experience and your abilities. Every day, we grow our reputation as a leading international producer of food, agricultural, financial and industrial products and services. We take pride in our global reach, ability to contribute, and strong work ethics and values. Founded in 1865, Cargill is a privately held company and employs 142,000 people in 65 countries with annual revenues in excess of $133.9 billion. Through innovation, creativity and teamwork, we are transforming entire markets and people’s lives worldwide, and we can have the same impact on your career. Discover how we can be Better Together at

HR Direct Dial is a resource for all of Cargill's North America employees regarding payroll, benefits, and general HR questions. This is a high-volume call center environment taking an average of 7,000 calls a month from nearly 70,000 employees in the US, Mexico, and Canada. HR Direct also fields questions from the HR website, emails, and walk-ups.

The HR Customer Service Representative in this role in HR Direct Dial will provide assistance to employees regarding HR Direct on-line, benefits, payroll, and other HR related issues. You will follow-up with customers on questions not answered on first contact. In addition, you'll provide accurate and detailed information on unresolved inquiries.

Principal Accountabilities:

65% Manage telephone, e-mail, and walk-in inquiries regarding a variety of HR related issues for North American (NA) employees

5% Manage Phone Enrollments

10% Maintain call center records through electronic means

10% Conduct research, special projects and system enhancements as needed

5% Share knowledge and information with team members on a continual basis

5% Other duties as assigned

  • High School Diploma
  • 2+ years of experience working in a call center or customer service role handling customer requests and inquiries
  • Ability to multi-task using different computer programs
  • Excellent computer proficiency
  • Demonstrated problem-solving skills
  • Excellent interpersonal and communication skills, both verbal and written
  • Excellent phone skills
  • Strong customer focus skills
  • High attention to detail
  • Human Resources or Benefits designations
  • Knowledge of People Soft
  • Familiarity with a union working environment
  • PeopleSoft or SAP experience
  • Knowledge of benefits, payroll, or other HR processes
Relocation will not be provided for this position.
Cargill is an EEO/AA employer.

Job Human Resources
Primary Location US-MN-Hopkins

Schedule Full-time
Job Type Standard
Shift Day Job

About this company
659 reviews
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers,...