Senior Customer Service Representative
Graybar Electric 180 reviews - Phoenix, AZ

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Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.


Serve as key contact and liaison for customers to ensure total customer satisfaction, taking a pro-active approach to servicing Graybar customers.


See that every customer experience meets quality standards as defined by the customer.

Handle all incoming and outgoing customer telephone calls in a courteous and professional manner. Solicit orders from existing customer base daily.

Coordinate the prompt handling of all customer service requests, including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit, and claims.

Ensure timely responses to customers.

Handle all written correspondence received from customers and reply back in a timely manner.

Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers.

Participate in corrective branch action to resolve deficiencies.

Up-sell customers to stock products whenever possible and take an active role in selling excess stock.

Take an active role in selling Graybar goods and services on all inbound and outbound calls.

Provide technical support on product selection and application.

Participate in Continuous Improvement Teams in an effort to limit rework and improve services.


Minimum Job Requirements

Minimum of 5 years experience required

High school diploma or GED required

Preferred Job Requirements

6-10 years experience preferred

Two-year degree preferred

Knowledge, Skills, and Abilities


Broad knowledge of branch inventory products and the Company's services


Excellent communication skills.

Excellent problem solving skills.


Ability to handle a variety of customer situations with enthusiasm and tact.

Ability to work with all levels of employees and management, both internally and externally.

Working Conditions

Traditional office environment.

Primary Location


United States-Arizona-Phoenix

About this company
180 reviews
As a leading distributor of electrical, communications and data networking products, Graybar helps contractors and building owners save time...