Senior Customer Service Representative
Graybar Electric - Phoenix, AZ

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Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.

Purpose

Serve as key contact and liaison for customers to ensure total customer satisfaction, taking a pro-active approach to servicing Graybar customers.

Responsibilities

See that every customer experience meets quality standards as defined by the customer.

Handle all incoming and outgoing customer telephone calls in a courteous and professional manner. Solicit orders from existing customer base daily.

Coordinate the prompt handling of all customer service requests, including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit, and claims.

Ensure timely responses to customers.

Handle all written correspondence received from customers and reply back in a timely manner.

Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers.

Participate in corrective branch action to resolve deficiencies.

Up-sell customers to stock products whenever possible and take an active role in selling excess stock.

Take an active role in selling Graybar goods and services on all inbound and outbound calls.

Provide technical support on product selection and application.

Participate in Continuous Improvement Teams in an effort to limit rework and improve services.

Requirements

Minimum Job Requirements

Minimum of 5 years experience required

High school diploma or GED required

Preferred Job Requirements

6-10 years experience preferred

Two-year degree preferred

Knowledge, Skills, and Abilities

Knowledge

Broad knowledge of branch inventory products and the Company's services

Skills

Excellent communication skills.

Excellent problem solving skills.

Abilities

Ability to handle a variety of customer situations with enthusiasm and tact.

Ability to work with all levels of employees and management, both internally and externally.

Working Conditions

Traditional office environment.

Primary Location

:

United States-Arizona-Phoenix

Graybar Electric - 14 months ago - save job - block
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About this company
81 reviews
There's no gray area when it comes to Graybar Electric: it's one of the largest distributors of electrical products in the US. The...