Senior Customer Service Representative
International Paper - Downey, CA

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- Builds customer loyalty and confidence by ensuring customer needs are

met in a timely manner. Enter orders; answer questions; resolve

problems; follow-up to ensure promised deliveries were made; advise

customers of availability, price and delivery schedules.

- Use proper telephone etiquette and techniques to answer customer

service telephone calls in a timely, polite and professional manner.

- Efficient in responding to customer and sales representatives

questions pertaining to orders, product availability, price and


- Provide pricing for orders and inquiries on the basis of sales rep

guidelines, price rules, and/or personal market awareness.

- Work proactively to suggest available alternatives, other grade

choices, alternate warehouse availability, and encourages add-ons.

- Process mail and fax orders with prompt attention.

- Locate and expedite orders. Follow through on all promised deliveries

to assure customer satisfaction. Backordered, indirect and direct

orders are especially critical.

- Process requests for credit and returns in a timely manner.

- Pre-source backordered, direct and indirect orders by checking for

availability. Communicate with Purchasing to assure availability.

- Work with a high degree of accuracy while entering orders into the

system. Assure that all details for the proper handling of each order

are clearly indicated in order entry. This includes but is not

limited to: P.O.#, correct pricing, delivery instructions, warehouse

and office notes, cutting instructions, requested delivery date, etc.

- Interact positively with customers, local divisions, account managers,

and sales representatives to resolve issues.



Business Knowledge




High School General Studies


Functional Experience

Customer Service Experience

5 years


PC Software-Microsoft Office





International Paper - 19 months ago - save job - block
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About this company
440 reviews
For International Paper (IP), business is a global paper chase. It is one of the world's largest manufacturers of printing papers....