Symmetricom's Global Customer Service Team is looking for an experienced Senior Customer Service Representative to support our government sales team. Ideal candidate will have in depth experience in managing government contracts and orders.
Responsibilities include :
Processes orders for materials or merchandise from sales staff or direct customer contact. Maintains customer files with sales contracts and other information.
Gives price quotations when applicable, review orders for compliance including pricing, terms and product, and enters order into Oracle.
Interfaces with departments regarding order status, shipping dates, prices, product availability and back orders. Expedites orders as necessary.
Compiles statistics and prepares reports as required by management.
Run and sends order acknowledgments, booking reports, and shipment reports to customers and distributors as required.
Be fluent in and enforce all sales pricing, term purchase order policies, and business process improvements.
Review contracts for protection of company’s contractual posture, satisfaction of specifications, and adherence to company policy.
Interacts with customers in both pre and post sale. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
Resolves production scheduling and shipping or invoicing problems and influences production and shipping schedules.
Coordinates shipping with operations, freight carriers and forwarders.
Develops strong working relationships with internal sales staff and external sales representatives
Independently work on assignments requiring considerable judgment and initiative.
Makes recommendations for solutions. Determine methods and procedures on new processes.
Provides advanced customer support to address complex pre and post sales issues.
Provide guidance and training to other nonexempt personnel.
3-6 years Customer Service & Government Account experience
Excellent verbal and written communication skills and phone manner
Proficient with Microsoft Office Suite
Experience with Oracle Order Management module or equivalent
Ability to multi-task and work well under pressure
Customer connected attitude
Must be self starter, responsible, highly dependable, extremely accurate and organized
Ability to work independently in a team environment.
Oracle 11i and/or R12
Bachelor's Degree or Equivalent
Experience processing government and/or contractor orders
Knowledge of DFARs and FARs
Experience with GSA contracts and pricing
Symmetricom - 23 months ago
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