Software Guidance & Assistance, Inc., (SGA), is searching for a Senior Desktop Analyst/Architect for a right to hire position in Farmington, Ct. This person will help manage the global desktop environment, including desktop operating system and related application packaging and delivery, including the Citrix Farms and SCCM. This person will also provide high quality 3rd line technical support to all staff and 3rd parties, ensuring all service desk calls and emails are dealt with effectively and efficiently.
Main responsibility will be supporting a Global Citrix infrastructure deploying servers, maintaining apps and infrastructure, working with vendors to resolving issues
Deploying applications to the global desktop environment, maintaining standards and improving where possible. This environment includes Citrix as well as physical desktops/laptops.
Deployment of security patches to test environments then to production (Citrix and Desktops), and following up after the deployment to ensure success rates are high, fixing any problems where they arise
Provide support to IT projects, making sure any changes to the Desktop Environment are made in a measure and controlled manner
To provide high quality third line technical support to all staff and third parties. Desktop environment management remains primary responsibility but must also be prepared to help out with day-to-day Service Desk issues where unable to be fixed by second line teams
To answer and log/update IT Service Desk requests, ensuring timely and effective response to user requests
To escalate any issue to ensure all responses are timely
To work with the management team in improving systems and user relations.
To follow-up issues with users to ensure that problems are resolved and customer service is improved
Education and Qualifications:
MCSE 2003 or higher
Degree-level education preferred
ITIL foundation advantageous
Skills and Abilities
Experience in the efficient and automated deployment of applications to Citrix essential
Experience with Windows Installer Technology and ability to package software using Install Shield or equivalent is advantageous
Scripting knowledge using CMD \ Powershell or VB script is advantageous
Substantial proven experience installing and supporting Microsoft Windows based devices and network-based PC applications
Ability to work in pressurized, deadline bound, changing environment
Excellent technical and non-technical communication skills, both written and oral.
Server support for individual server software installations
User Administration - user moves, adds and changes, as well as user and group rights administration
Proven ability to write clear documentation and articles for end-user and technical-user use.
Must have the ability and desire to work in an upbeat dynamic team and in a collaborative environment. Must be a good team worker
Methodical approach/Logical problem solver
Work with vendors technical support organizations to coordinate troubleshooting process for all related video conferencing troubles in a timely manner.
Experience in the efficient and automated deployment of desktop operating systems advantageous and applications to geographically disbursed sites advantageous
Knowledge and Experience
7+ years support experience
Appsense or Citrix profiling experience essential (must be in latest versions and to senior level)
Citrix administration and infrastructure support advanced skills required in latest versions (XenApp and XenDesktop 6.5) and proven in most recent roles. Must have been involved in designing and building a global Citrix farm and supporting it
Knowledge of RES and Citrix PVS
Proven experience with EdgeSite
Experience with Printing methods on Citrix
Experience with Citrix Branch Repeaters
Terminal Server Remote Application mode architecture and admin skills
Experience with Msoft App-V
Advanced skills in configuration and maintenance of Netscalers
Experience in best practice with regards to managing SCCM environments
WMI scripting skills advantageous
Solid understanding of Microsoft desktop technologies
Experience advantageous in application packaging methodology and packaging tools e.g. InstallShield Admin Studio, Wise Package Studio
Good understanding of network fundamentals, including File Optimizers
Experience in providing high-level technical support both operationally and to end users
Experience with dealing with customers (both business and IT) at a senior level
Experience supporting and integrating computers in a heterogeneous environment.
Experience with Client
Advanced AD administration experience AD best practice, group policy provision and maintenance
SGA is a Certified Womans Business Enterprise (WBE) celebrating over thirty years of service to our national client base. We offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit in addition to offering H1B Visa sponsorship. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. To view all of our available job postings and/or to learn more about SGA please visit us online at www.sgainc.com.
SGA - 2 years ago