Your job is to understand the daily activities of our development teams and constantly think about ways to make them more efficient. This includes:
Listening to individuals across development, understanding their activities, and constantly thinking about ways to make it more efficient
Searching for suitable software and tools
Install, configure and administrate tools with support from our Information Technology and Systems department
Giving presentations about the software tools
Documenting your work
Finding ways to provide training materials
Being the software system administrator and expert for JIRA, including:
Designing and implementing workflows
Building custom plugins
Identifying and deploying 3rd party plugins
System administrator systems like Confluence, Mediawiki, GitHub, Perforce, Nexus
Lead projects across Development, Information Technology, and Information Systems
You will scale your job by encouraging organizational learning and self-sufficient teams
You will encounter challenging, novel situations every day, and work with just about every other engineering team and department at Guidewire
You will be looked upon as an expert and advocate to fellow engineers
The ideal candidateWhat drives your work?
More than a paycheck, you love your work and want to maximize your positive impact on the people in an organization.
BA/BS in Computer Science, Computer Information Systems or related technical field. (In lieu of degree, 4 years relevant work experience).
Strong written and spoken English language skills
Solid communication skills
1 year of experience at a small startup company or a startup-type team
1 year of software system administration experience
1 year leading a project to accomplish a goal
Do it yourself experience with Linux and Windows
You have served as an expert in 1 or more areas at a company
You should meet about 8 of the following 12 requirements:
1 year in project lead or similar role
1 year in tech support or similar role
1 year in quality assurance or similar role
1 year coding software using object-oriented techniques (in order of preference, Java, .Net, C++, Python, other)
1 year hosting software as a service
1 year as a doc writer, or otherwise extensively documenting your work
Experience troubleshooting web browser experiences: Internet Explorer, Google Chrome, Mozilla Firefox
Experience with Linux and Windows as an administrator
Experience with Linux systems requiring the use of scripting languages like Python, Perl, or Shell
Experience with Windows and Mac/Linux as desktops
Experience with Kanban or Scrum as a user
You have built your own product or service which is/was used by 10 or more people. This could be internal or external
E xample Profile
We don't expect someone to match this exactly, but the ideal candidate will have this kind of breadth of experience:
2 years of experience running and building a 2-3 person technical support organization
2 years of being the only QA for a 4 person development team
3 years of experience on a 2 person team hosting software as a service for 80+ customers
4 years of experience building a customer facing product from scratch, deploying it to 20 customers, and supporting it.
4 years of platform development using object-oriented techniques in VB.Net and VBscript
1 year of experience writing an 80 page user guide to be used by over 300 customers.
1 years of experience building a test infrastructure to automate deployment and running of automated tests
1 years of experience leading a team of two to run those tests automatically across a large swath of servers.
1 year of experience preparing a merge of a QA department into a Development (Coding) department.
7 years of experience serving as an expert on JIRA, even though it wasn't your job.
2 years building and supporting a tool that is used by 200 developers. The tool is part of a customer facing solution, which you built the first fully functional version of.
4 years of experience doing platform level JAVA Enterprise development
Guidewire develops and implements market-leading insurance software solutions. Serving the second-largest financial services industry in the...