Senior Employment Security Clerk
Labor, Department of - Albany, NY

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An Associate’s Degree or 60 college semester credit hours and one year of work experience in customer service OR a high school diploma and three years of work experience, one year of which must be in customer service.

  • Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service. Non-qualifying experience includes cashier, fast food worker, gas attendant or security guard.
The duties that the incumbent of the vacancy will be expected to perform.

Duties Description

As a Senior Employment Security Clerk, you would perform a variety of functions

related to the processing of unemployment insurance benefits. You would correspond with claimants, employers, and TCC staff to resolve discrepancies and answer questions. You would review/process additional claims documents, update claimant logs, pending claims, control, issue and held certification screens and release benefit payments. You would also use computer terminals for input and retrieval of information.

Additional comments regarding the vacancy.

Additional Comments

The duration of this position is expected to be one year.