Operate and maintain highly available, secure, complex and private video and data networks used as resources by internal divisions as well as directly by customers to deliver video programming and associated data services, be a direct resource for network expertise and support 24x7 network operations.
Day to day management of highly technical staff in a demanding and dynamic environment.
Oversee the implementation of engineering solutions, operational policies, procedures and workflows.
Improve business processes and supports critical business strategies.
Initiate all capital expenditure proposals and monitor progress.
Assist the selection of key vendors and pricing negotiations.
Provide leadership and innovation.
Actively participate in business development and sales initiatives.
Uphold and administer all Encompass policies and procedures.
Oversee management of: paperwork, time cards, schedules, time off requests, disciplinary actions and annual employee reviews.
Collaborating with EDM Sales team and management teams to prepare and present competitive sales proposals
Able to respond to functional and technical elements of RFIs/RFPs.
Proactively scope the technical solutions required to address customer requirements, assesses customers met and unmet needs and recommends solutions.
Maintain a deep and clear understanding of our customers business and how and why they use our services.
Responsible for development and delivery of product demonstrations.
Provides coaching and professional development to team-members in order to enhance their knowledge and skills.
Work closely with operations and engineering teams day to day and on project basis.
Provision and maintain DTM-based network and associated DTM services (ASI, SDI, IP/Ethernet)
Provision and maintain SONET/SDH trunks and dark fiber across DTM and data networks
Operate and configure all associated network equipment and connectivity
Test and evaluate network systems to isolate problems and improve performance
Plan and execute network deployments and critical network maintenance activities
Review software release notes, plan and perform software upgrades to network nodes
Maintain and troubleshoot Ethernet VLANs and video/IP networks on DTM/data networks
Create and maintain proper network documentation following change-control practices
Lead and direct the work of others to assist in project task completion
Provide technical support to internal and external clients and users
Must be flexible with hours due to the operational needs of the business.
Exceptional listening skills are a must, as are written and verbal communication skills.
Must have 10+ years experience in the video transport industry.
Individual must be able to work under pressure and meet strict deadlines.
Must have extensive IT, project management and media experience.
Must be detail oriented and organized.
Must be able to work within the team concept.
Ability to work a flexible schedule with the possibility of nights, weekends, holidays and over time when circumstances require due to the need and nature of the business.
A record of achievement and technical solution expertise in a comparable sales role.
Product certification, engineering credential, or equivalent technical credential.
Strong MS Visio 2010 experience.
The ideal candidate will be conversant in both connection-oriented and connectionless-oriented data networking technologies and have experience utilizing technologies/protocols such as:
Net Insight DTM equipment and the NimbraVision application
SMPTE-based digital television/video transmission standards as well as DTM, DVB-S/T, ATSC
SONET/SDH/PDH carrier transport services, dark fiber and C/DWDM Terminals
An in-depth understanding of the Media layers of the OSI model
Routing protocols (OSPF, EIGRP) and switching protocols (STP, BPDU) and IP multicast
Accelerated file-transport platforms (Aspera, Signiant, KenCast)