Senior Field Claim Representative
FBL Financial Group, Inc - Omaha, NE

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Investigate, evaluate, and negotiate claim assignments involving multiple lines of insurance coverage except crop hail claims and assist in training other claim personnel as requested. Contribute to the financial success of FBL by effectively determining if losses are covered under the terms of an existing policy. Project a positive image of FBL by fairly and efficiently negotiating and settling claims with all customers in compliance with our Claims Best Practices and corporate guidelines. Set priorities and plan activities to manage an inventory of selected field investigation assignments in a manner that meets quantity and quality job expectations and service standards within the Senior Field Claim Representative’s authority. Be thorough and imaginative in investigations. Determine coverage, set reserves according to guidelines, investigate and document losses, make recommendations and adjust complex first party and third party claims involving property, liability, medical and physical damage during and after supporting field investigation has been completed in compliance with our Claims Best Practice guidelines. Maintain professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, claimants, doctors, attorneys, and others so as to bring credit to the claims department and the company. Keep a service-oriented attitude at all times. Assist in ensuring efficient operations during natural disasters by resolving claims during storm operations. Assure claims are settled in accordance with regulations and policy language by keeping current with existing and pending claims precedents and legislation. Document investigations, evaluations, recommendations, and plans of action in our claims systems by always developing a defendable claim file. Cooperate with departments to ensure the aims and objectives of FBL are achieved. Develop and maintain plans with the Business Center Claim Consultant’s assistance to improve the performance and knowledge of claim adjusters and other claim personnel in assigned areas.

Qualifications:
College degree or equivalent plus 5 years relevant experience required. Multi-line field experience including three years as an industry multi-line field claim representative and two years as a Farm Bureau multi-line Field Claim Representative preferred. Associate in Claims (AIC) or Senior Claims Law Associate (SCLA) designation required. Four parts of the CPCU designation required. Must be willing and have the ability to teach and train individuals at or below own job level. A valid driver’s license and satisfactory Motor Vehicle Records are required. Some travel with overnight stays is required. Must be able to work under all kinds of weather conditions and fully appraise all physical aspects of the property, buildings and accidents scenes. Must be PC literate and be able to interpret CICS and effectively use our systems. Familiarity with Windows Lotus Notes, Microsoft Word and Excel Ability to interpret policy coverage’s, investigate and evaluate claims, determine liability, appraise physical damage losses, settle bodily injury claims and adjust property losses up to level of authority. Ability to read, write and speak the English language.

FBL Financial Group, Inc - 11 months ago - save job - block
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