Senior Field Engineer
Management Science Associates Inc. - Tarentum, PA

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Overview: Management Science Associates, Inc. (MSA) is a diversified information management company that for nearly half a century has given market leaders the competitive edge in data management, analytics and technology as well as provided infrastructure hosting software and hardware services to regional companies in our enterprise class data centers. We are currently seeking a Senior Hardware Field Engineer/Technician specializing in Digital (DEC), Compaq, HP VAX and Alpha hardware to join the existing hardware service team in managing and improving the hardware infrastructure for our growing list of Data Center customers. Excellent customer service skills are required for this position. The selected candidate must have a clean driving record and the ability to travel to customer sites in the western half of Pennsylvania.

Responsibilities

Installation and on-site repair of new and used computer systems, peripherals, and related devices

In-house staging of new equipment, new software programs; systems integration

Repair of computer systems and peripherals

Perform preventive maintenance on various computer systems and peripherals

Provide customer-site and MSA-site support of operating systems and applications hardware

Completes training assignments on new operating systems, software and related information technologies

On-call rotation

Trains lower-level field engineers

Required Skills

High-School level reading and math plus basic computer operations training (classroom or on the job)

AA degree in electronics or information technology may substitute for up to two years of experience

Advanced understanding of computers and operating systems

Minimum of eight years' experience in electronics/computer field working with customers

At least 5 years of Digital VAX 7000 hands-on hardware repair and maintenance experience or other related XMI Bus-based machines.

At least 5 years of Digital/Compaq/HP hands-on hardware repair and maintenance experience.

Excellent hardware break/fix and maintenance skills on Digital/DEC/Compaq/HP servers, controller and clusters.

VAX 7000 hands-on hardware break/fix experience a must.

Above-average ability to learn computer assembly and maintenance

Advanced understanding of operating systems and networking protocols

Experience in hardware design and troubleshooting

Experience with MS Office applications and Visio a plus

Ability to handle confidential information

Must have strong organizational and multi-tasking skills

Must be a team player with excellent oral and written communications skills

Seasoned customer relations ability

Possess independent, communicative, accountable, practical problem solving skills and ability to document and track all work performed for knowledge base growth and audits.

Must have a current driver's license, clean driving record, and own transportation

Position requires background check and drug testing

Required Experience

Management Science Associates Inc. - 22 months ago - save job - block
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