Senior Help Desk Support IT Specialist
CSSS.NET - St. Louis, MO

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Will provide technical advice and training to the intermediate level personnel.

Perform duties in a multi-tier mainframe/client server environment to include, but is not limited to:
  • Perform Production Control duties using state of the art scheduling packages
  • Perform System Administration duties in a mainframe and midrange environment.
  • Manage and perform the steps/actions required in the Remedy ticketing system.
  • Maintain current and high level of technical skill in field of expertise.
  • Perform and/or oversee security of the data center and escorting of personnel to designated areas of the computer room.
  • Complete all daily logs and journals associated with maintaining computer room security and control; shift turnover information and daily activity notes.
  • Support Disaster Recovery (DR) exercises
  • Ensure customer satisfaction through the resolution of all issues and problems reported that fall within the scope of this PWS.
  • Report, document and escalate customer contacts; regarding issues, problems, and information given. The format and standard operating procedures of this reporting/documentation shall be provided at the post award meeting between the government and contractor. The reporting may be different at each facility.
  • Notify the TM and/or Branch Chief for the SNCC or SOSB respectively of any unusual occurrence within the timeframes specified in each branch's standard operating procedures
  • Obtain successful results through research of IT information, development of ideas/concepts, and application of problem solutions on large and small scale servers.
  • Generate reports to track and monitor the status of equipment utilizing the Web-Control PC.
  • Ability to operate the web control system, fire suppression systems, Power Distribution Units (PDS), Generators (as backup power sources), Uninterruptible Power Supply (UPS), Computer Room Air Conditioning Units and Heating Ventilation and Air Conditioning (CRAC/HVAC), and other equipment to maintain a stable environment. The employee is expected to be proficient with the equipment so the action of the employee is likely to prevent the catastrophic outage to the organization and customers. Failure to apply routine, documented standards which would likely prevent an outage is unacceptable.
  • Maintain current and high level of technical skill in field of expertise.
  • Perform and/or oversee security of the data center and escorting of personnel to designated areas of the computer room.
  • Complete all daily logs and journals associated with maintaining computer room security and control; shift turnover information and daily activity notes.
  • Support Customer Disaster Recovery (DR) exercises, based on customer requests and arranged with the TM and contractor prior to the exercise

CSSS.NET - 21 months ago - save job - block
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