Senior Human Resources Officer (Process Expert)
United Nations 4.4241 reviews - New York, NY

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Umoja is a continuous organizational transformation, enabling high-quality, cost-effective service delivery for evolving United Nations mandates, anywhere in the world. By updating skills, harmonizing practices and applying global technology, Umoja maximizes productivity of the UN's human, financial and material resources. Umoja transcends organizational, geographical and functional barriers, fostering a culture of transparency, accountability, empowerment, sharing and unity across the United Nations. For more information on Umoja visit: position is located in Umoja in the Department of Management in New York. The incumbent reports to the Team Leader for Umoja Extension (Realisation Team).


The Senior Human Resources Officer (Process Expert) will support the Organization throughout the blueprint, build and realisation phases of Umoja project. The role will require interaction with all levels of the organization (from IT technical teams to senior business executives). The Process Expert will report directly to the Umoja Extension Realisation Team Lead on daily project activities and will work closely with the Process Owner to drive to-be processes implementation across the UN Secretariat. The Process Expert is primarily responsible for HR-related processes and workflows and will carry out the following functions:

(1) Provide guidance to the Umoja team throughout the build process to ensure design, configuration and solution is built to specification and manage Umoja Realisation team members to drive solution, data conversion, testing and realization activities, particularly as related to personnel administration, entitlements processes and other HR-related functionalities.

(2) Ensure team members support the development and preparation of training and instructional materials. Coordinate the development of business case scenarios to support integration and user acceptance test scripts. Act as the champion in engaging super users to participate in integration and user acceptance testing.

(3) Maintain and manage a library of string and integration test scripts. Monitor test results during integration and user acceptance testing to ensure the activities are completed in a timely manner and to confirm the Umoja solution will meet the business requirements. Responsible for communicating solution design to various stakeholders and user community and to design and develop storyboards to do so.

(4) Lead user groups to bring about business transformation in the areas of business processes, policy, procedures, data management and Umoja solution.

(5) Support the Umoja Organizational Change Management team in understanding current as-is and to-be processes and change management requirements related to Umoja deployment. For example, delegation of authority, departmental responsibility, roles and skill capacity within functional area. Clarifies the organization realignment requirements in terms of job profiles, skills, training, and user support requirements.

(6) Approve the Change Management Training Manager training curriculum for respective functional area and provide detailed information on training needs.

(7) May be asked to act as a Trainer and will manage support activities during deployment of the Umoja solution.

(8) Manage and resolve the Umoja solution risks and issues log and develop mitigation plans. Ensure timely issues identification, resolution, and appropriate escalation to the Change Control Board. Develop impact assessments on the (functional) area as it relates to any changes, revisions and/or additions to the Umoja solution.

(9) Work in partnership with the Delivery Team Business Analysts to clarify existing, new or changed business requirements upon request of the Business Analyst.

(10) Work closely with the Solution Architect to ensure alignment with Organization’s application architecture.


Core Competencies:
  • Demonstrates professional competence and mastery of subject matter in the Human Resources Management in the United Nations Common System, as well as in-depth knowledge of HR issues, policies and procedures.
  • Strong ability to identify and analyze strategic issues, opportunities and risks.
  • Demonstrated ability to provide innovative technical leadership by performing and/or overseeing the planning, development, and management of operation.
  • Demonstrated ability to apply good judgment.
  • Shows pride in work and in achievements.
  • Demonstrates professional competence and mastery of subject matter.
  • Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.
  • Is motivated by professional rather than personal concerns.
  • Shows persistence when faced with difficult problems or challenges.
  • Remains calm in stressful situations.
  • Speaks and writes clearly and effectively.
  • Listens to others, correctly interprets messages from others and responds appropriately.
  • Asks questions to clarify, and exhibits interest in having two-way communication.
  • Tailors language, tone, style and format to match the audience.
  • Demonstrates openness in sharing information and keeping people informed.
Technological Awareness:
  • Keeps abreast of available technology.
  • Understands applicability and limitations of technology to the work of the office.
  • Actively seeks to apply technology to appropriate tasks.
  • Shows willingness to learn new technology.
Managerial Competencies:
  • Serves as a role model that other people want to follow.
  • Empowers others to translate vision into results.
  • Is proactive in developing strategies to accomplish objectives.
  • Establishes and maintains relationships with a broad range of people to understand needs and gain support.
  • Anticipates and resolves conflicts by pursuing mutually agreeable solutions.
  • Drives for change and improvement; does not accept the status quo.
  • Shows the courage to take unpopular stands.
  • Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
  • Demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
Judgement/ Decision-making:
  • Identifies the key issues in a complex situation, and comes to the heart of the problem quickly.
  • Gathers relevant information before making a decision.
  • Considers positive and negative impacts of decisions prior to making them.
  • Takes decisions with an eye to the impact on others and on the Organization.
  • Proposes a course of action or makes a recommendation based on all available information.
  • Checks assumptions against facts.
  • Determines that the actions proposed will satisfy the expressed and underlying needs for the decision.
  • Makes tough decisions when necessary.

Advanced university degree (Master’s degree or equivalent) in business administration, management, human resources management or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of ten years of progressively responsible experience in human resources management in the UN Common System. Thorough knowledge of UN Staff Rules and Regulations and of policies, procedures, and processes as related to staff entitlements, benefits, and personnel administration is required. Exposure to configuration and/or HR transactions with SAP is required. Experience with HR systems in the United Nations (e.g. IMIS) is required. Experience or exposure to the following areas is highly desirable:

  • Functional areas which are linked with human resources processes, for example, Payroll, Travel, or Finance;
  • Human resources business processes in Executive Offices, Offices Away from Headquarters, Field offices or Peacekeeping missions;
  • Business process reengineering and process designing.
Qualifying years of experience are calculated following the receipt of the first level university degree recognised by the United Nations.


English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required with strong drafting ability. Knowledge of a second official UN language is an advantage.

Assessment Method

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This position is limited to the ERP Project (Umoja) and is financed from temporary funding. Extension of the appointment is subject to extension of the ERP Project and/or the availability of the funds.

This post will become available effective 1 May 2013.

United Nations Considerations

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.

No Fee

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The United Nations is an international organization founded in 1945 after the Second World War by 51 countries committed to maintaining...