Senior IT Analyst Job
American Express - United States

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Senior IT Analyst-13014769

Description
Global Partner Systems (GPS) supports Global Partner Network (GPN) with the technical skill set required to manage Third Party Partnerships current and new. The team may help manage compliance of 3rd party applications or help provide access to American Express applications. This will extend to ensuring that third party sites meet the standards to host an American Express program. Our Business Analysts are responsible for building Business Requirements, developing and executing a QA Plan, working to ensure our partners have the right level of system access utilizing firewalls, assist with ensuring relationships meet contractual standards and monitor compliance of IT Risk and Control requirements.
· Collaborate with stakeholders to analyze and translate business requirements into corresponding system changes, represented through system design documentation and process flows for partner systems, social media, digital servicing channels, etc.
· Document project changes in accordance with the System Development Lifecycle (SDLC), obtain/maintains associated project approvals and tracks project time to maintain effective resource planning
· Coordinate System and User-Acceptance testing to review and resolve defects prior to implementation
· Research and troubleshoot production defects to identify and resolve production issues
· Provide process subject-matter-expertise and business consultation to identify and deliver system solutions to resolve complex business problems
· Develop test plans, testing resource requirements and overall scheduling of testing activity
· Execute test cases/scripts to ensure delivery of quality software applications
· Perform risk governance controls analysis and assesses performance compliance
· Provide first- and second-level technical support to security, continuity or other risk systems and tools
· Works with team members and other stakeholders (as appropriate) to ensure alignment, understanding and ongoing communication regarding information security, compliance and IT risk management initiatives
· Consult on controls, processes, and procedures as appropriate
· Assist in facilitating meetings to gather and document products/services or generic process changes
· Support analysis of underlying trends and action plans associated with IT risk
· Play an integral role in building and enhancing the Partner Infrastructure required to support Inbound and Outbound programs, in terms of robustness, scalability, availability and efficiency
· Work with Technical and Business resources to ensure timely implementations to support the business' strategic plans
· Monitor (and address) third party data connectivity in terms of quality and adherence to American Express standards
· Support remediation as subject matter expert to analyze and develop solutions for CAP's and other risk events
Qualifications
·
Strong technical aptitude, analytical and problem solving skills, with attention to detail
· Ability to manage multiple project assignments simultaneously
· Ability to identify and resolve issues quickly and accurately
· Experience in a testing/quality assurance discipline with proven ability in writing test cases, running functional, automated, or performance tests, and managing defects
· Strong written and verbal communication skills
· Assist in implementing and monitoring compliance to information security or other relevant policies, standards and procedures
· Responsible for delivering, tracking, monitoring and reporting of information security, service continuity or other risk project tasks
· Ability to facilitate and coordinate working through an established process for risk management
· Provide technical support on security, continuity or other risk systems and tools
· Consult on controls, processes, and procedures as appropriate
· Execution of specific functional processes such as security monitoring, event and incident management, vulnerability scanning and remediation, electronic discovery and security systems management
· Ability to communicate network specific requirements for Service Requests
· Flexible schedule for supporting multiple Global partners with placements throughout all American Express regions
· Demonstrated proficiency with Microsoft Office suite including Word, Excel, Project, and Visio
· Potential travel required: 10-25%
· Experienced in using a recognized testing tool - like HP Quality Center
Preferred:
· Bachelors Degree
· Programming and/or DBA skills a strong plus
· Previous American Express Technologies experience a plus
· Multilingual skills a plus
· Software Languages: Visual C#.NET, ASP.NET, T-SQL, Visual Basic.NET, Visual Basic 3.0-6.0 Quick Basic, C, Assembler, Pascal, G (Icon based programming language from National Instruments), VBA, VB Script, Java Script, HTML, XML
· Operating Systems: Windows 7, Windows XP, Windows 2003, Windows NT Workstation
· Databases: MS-SQL Server, MS-Access, SYBASE, Cognos
Job: Amex Technologies
Primary Location: United States
Schedule: Full-time

American Express - 13 months ago - save job
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