Senior IT Manager
Southwest Human Development 19 reviews - Phoenix, AZ

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For over thirty years, Southwest Human Development, a non-profit organization, has been reaching out to children and families in Arizona with comprehensive and innovative early childhood services. From small beginnings – a staff of six serving 175 children and families – Southwest has grown into the state’s largest early childhood provider with a staff of 700 serving 135,000 children and families each year. Throughout this growth we have remained true to our mission.


At Southwest Human Development we strive to give all children an optimal start in life with opportunities for a bright and positive future. Several decades of research clearly demonstrate that each child’s earliest experiences and relationships establish the foundation for all future development – intellectual, social, emotional, physical and behavioral. A child who starts life and school with a healthy foundation is at a distinct advantage. We at Southwest Human Development are committed to creating a positive future for all young children.

“Best Places To Work” & “Healthiest Employers” Awards:

For the fifth consecutive year, Southwest Human Development was voted one of the Valley’s 2012 “Best Places to Work” among large-sized companies. The survey, independently administered by the Phoenix Business Journal and Quantum Workplace, looks at employee life, workplace environment, leadership, culture of the organization and management practices.

Southwest Human Development has also been awarded the Phoenix Business Journal’s 2013 “Healthiest Employers” award for the second year in a row among mid-sized companies. This survey ranks applying organizations based on responses to questions in a number of categories, as well as scoring and benchmarking developed by academic, medical, wellness and business communities.

These surveys let everyone in on something our staff already knows – Southwest Human Development is a great place to work!



Southwest Human Development is seeking a well qualified individual to oversee the Agency’s Information Technology functions. This position is responsible for driving the Agency’s technology strategy and policy across the organization. This position provides the leadership for the server and network infrastructure, voice communications, software maintenance and development, desk top support and others. As the senior-level technology leader the position works with senior management as well as staff of all levels. Reporting to the Chief Financial Officer the Senior IT Manager oversees two direct managers and a total staff of 10.

Responsibilities will include but are not limited to:

•Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the Agency.

•Facilitates communication between staff, management, vendors and other technology resources within and outside the organization.

•Manage relationships with external and internal outsourcing partners and suppliers (including negotiating supplier contracts).

•Lead the daily oversight of all IT functions.

•Manage the procurement, invoice management, asset management, and contract and license management for IT hardware and software assets.

•Manage the Agency’s outsourced data center provider and monitor agreed upon service levels commitments in the area of server hosting, network and data storage service.

•Manage the resolution of all problem incidents, escalate to senior management as necessary, conduct post incident analysis and document such activities

•Develop business case justifications and cost/benefit analyses for technology spending and initiatives dedicated to reducing complexity and reaching Agency’s business objectives.

•Work with senior leaders to set IT direction for the IT department and align with overall Agency strategies.

•Monitor and manage the fiscal aspects of the IT department including the IT annual operating budget, capital budget and staff salary administration.

•And many others.


Southwest Human Development offers an excellent benefits package for full-time employment to include:

Health insurance (provided at no cost to the employee)

Dental insurance

Life insurance

Vision insurance

Employee Assistance Program

Flexible spending account

401(k) retirement plan

Paid vacation

Paid sick time

Paid holiday

Ongoing training and professional development

Supportive, relationship-based supervision model


Bachelor’s Degree or equivalent experience in computer science, information systems or related field with 7-10 years experience, 3 of which at the management level.

•Verifiable years of experience in management providing strong leadership, motivation and a positive working environment.
•Prove success in project management being extremely sensitive to meeting or exceeding defined deadlines.
•Prior experience managing IT operations.
•Familiarity with desktop, notebook, handheld and server computer hardware. Additional familiarity with local and wide area network design, implementation and operation.
•Strong work ethic, a sense of business urgency and ability to work effectively with many deadlines in a complex matrix organization.
•Strong people and leadership skills.

About this company
19 reviews