Senior ITSM Expert
Nova Corporation - Columbia, MD

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NOVA Corporation is 100% tribally owned by the Navajo Nation. Recognized by the Small Business Administration (SBA), we are certified as a Tribally Owned 8(a) Small Disadvantaged Business.

NOVA Corporation is dedicated to providing outstanding services to its customers and employees. Our strength is in our ability to understand our client's needs and deliver a solution that will not only meet those needs but exceed their expectations.

NOVA Corporation strives to be innovative in all areas of business and is committed to technical excellence. Our corporate offices are located on the Navajo Nation reservation in Window Rock, Arizona, Chambersburg, Pennsylvania, Albuquerque, New Mexico, and Columbia, Maryland.

NOVA Corporation provides unique, custom solutions to meet our customers’ communications needs. Our solutions provide communication capabilities using modern technology. At their most complex, they are multi-purpose systems that gather information from dozens of different sources. The information is presented to decision makers immediately, visually, clearly.

NOVA Corporation is an equal opportunity employer provided this position is subject to the Navajo Preference in Employment Act.


This position requires a Sr. IT Service Management (ITSM) Specialist to act as a subject matter expert in ITSM and its related disciplines including ITIL, project management, and IT governance. Activities may include constructing ITIL process development / improvement project plans, leading projects to identify and document ITIL or other processes within the organization, and providing best practice guidance from an ITSM subject matter expert perspective. There may be other activities as
directed. In addition, this individual will perform Change (ChM), Service Asset & Configuration (SACM) Management, and other ITIL processes as directed with experience in process design, change coordination, and project management expertise in change/configuration management, risk management, and communication management across various service delivery organizations.


Functional Responsibilities

The successful candidate must have expert knowledge of IT Service Management (ITSM), and knowledge of tools and processes used in implementing a successful Enterprise ITSM program. They must have expert knowledge of ITIL best practices,
expert knowledge of ITSM standards, and knowledge of tools used in implementing
a successful ITIL program. Specific knowledge and use of BMC’s ITSM tool suite based on Remedy is a plus. They must have skills and experience in soliciting requirements from stakeholders and keep them apprised of tasks, issues, and risks throughout the project life cycle. In addition, they must have expert knowledge of Change Management & SACM best practices and knowledge, , and knowledge of tools used in implementing a successful Enterprise Change Management & SACM program. The candidate must be detailed oriented. The candidate must be comfortable and experienced in providing briefings to the highest management levels of the organization.

In addition, the candidate must have:
  • Strong verbal and written communication skills to interact with team members, customers, and support personnel
  • Strong analytical and problem solving skills to resolve both process and technological problems
  • Strong leadership skills to guide and mentor the work of less experienced team members.
  • Ability to work independently and as part of a team
  • ITIL v3 Expert Certification
  • ISO/IEC 20000:2005 Certification is a plus
  • Knowledge and use of BMC’s ITSM tool suite a plus
Clearance Required

Secret clearance; requires a minimum interim Secret security clearance eligibility when performance starts.

Minimum Education, Certifications, Training and Experience

Bachelors Degree or Equivalent Experience, with minimum 6 years of experience,

ITIL v3 Expert Certification

Preferred Education, Certifications, Training and Experience

Certified Project Management Professional (PMP) or expert knowledge of project management concepts Master degree in Business Administration (MBA) or Master of Science degree in Information System Management or equivalent


Ft. Meade, MD

Nova Corporation - 18 months ago - save job - block
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About this company
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NOVA Corporation provides merchants a broad range of transaction processing services and products, including authorization and capture of...