Senior Information Technologist (Classroom Tech Support)
University of Rhode Island - Kingston, RI

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Basic Function:
Support, operate and maintain electro-mechanical and audio-visual technologies used in the classrooms/auditoria and for special events at the University of Rhode Island Kingston Campus. Supervise and train Classroom Media Assistance student workers for technology support of classrooms and special events. May work as a member of a project team involving other support staff. Work under close supervision of a manager or project leader.

Provide classroom media equipment support, which may include checking in and out of equipment, troubleshooting classrooms systems and computer/networking problems in the computer labs.

Perform minor maintenance and repairs on integrated audio-visual systems in the classrooms/auditoria. Enter and maintain information in the trouble ticket database and resolve classroom/computer lab problems.

Interface with Classroom Media Assistance customers, including Special Event coordinators. Ascertain Special Event requirements and communicate clearly the services Classroom Media Assistance can provide.

Work with Macintosh, Windows and Linux operating systems, software and applications software packages as required. Develop and deploy computer lab images as required by Manager.

Supervise and provide training to student staff, specifically in the execution/ support of Special Events.

Evaluate products/ services and prepare/present reports, including Classroom Media and Special Event statistics. Write field troubleshooting and diagnostic reports, as well as Classroom Media Equipment Problem reports to faculty.

Work collaboratively with other Classroom Media or specific College/Department technical staff.

Work a non-standard schedule in order to fulfill assigned duties and responsibilities. As tasked, work at URI Special Events outside of normal working hours. Weekend work may be required in the support of special events.

As part of training, perform functions normally assigned to a Lead Information Technologist, although to a lesser extent.

Maintain a high level of understanding of current developments in the electro-mechanical and audio-visual distribution systems including, but not limited to, audio switching, video switching, audio/video conferencing over IP and classroom capture systems

Perform other duties as required.

Multimedia equipment such as projectors, cameras, wireless and wired microphones, multimedia switchers and controllers, light and sound boards, audio receivers, transmitters and speakers; personal computers, printers; word processing, database management and spreadsheet software. Must be able to lift fifty pounds; use a ladder to access ceiling-mounted equipment; operate small hand tools, power tools and test equipment; stand for long periods during special events; and drive a cargo van to move equipment for special events. (Current Driver's License mandatory.) Must be able to read system diagrams, blueprints, schematics and technical materials. Strict adherence to electrical and all other pertinent safety standards.


Required Qualifications:
1) Bachelor's degree and 2-years' experience in an Information Technology position, or a Bachelor's degree and 4-years of experience in a position that included a substantial amount of Information Technology work.

2) Demonstrated ability to address needs of faculty/students in the classroom environment and translate Special Event Coordinator requirements into equipment, systems and support.

3) Demonstrated technical knowledge of integrated audio-visual systems, minor maintenance repairs, and trouble-shooting in a time-sensitive environment.

4) Demonstrated experience with Windows and Macintosh computer hardware, operating systems and software application packages;

5) Demonstrated experience in the following: installing and configuring operating systems and application packages, troubleshooting network access, troubleshooting equipment connected to AV systems (including non-standard devices used by faculty or guest speakers).

6) Demonstrated strong interpersonal skills and ability to communicate effectively verbally and in writing, and to work with diverse population.

7) Demonstrated ability to organize, coordinate and supervise student workers.

8) Demonstrated ability to interpret and adhere to institutional policies, plans, objectives, rules, regulations, and standards, and to communicate the interpretation to others.

Position Number:

Preferred Qualifications:
1) Master's degree.

2) Demonstrated Higher Education Audio-Visual Experience, particularly with Special Event support.

3) Demonstrated comprehensive knowledge of electronic technology as it relates to AV systems and computer technology.

4) Demonstrated familiarity with Crestron/Extron switchers and controllers, theatrical lighting, and Sennheiser wireless/wired microphone systems, Epson and Christie projectors, Gefen digital audio extenders, BIAMP audio processing products, ClearOne communications equipment, and Apple TV.

5) Demonstrated experience providing effective customer service (preferably in higher education), evaluating products, and preparing and presenting reports.

Environmental Conditions:
This position is not substantially exposed to adverse environmental conditions.

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