Senior Instructor Call Center Sales
MetLife - New York, NY

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Job Title:

Senior Instructor - Call Center Sales

Job ID:



New York

Full/Part Time:




Job Location

New York, NY

Job Description
  • Participates in assessing learning needs, designing curricula, and developing instructional materials to meet business goals of improving sales quality, production output / volume within processing units, and/or facilitating the ease of doing business within tele-sales offices.
  • Works within a line of business, often acting as an experienced subject matter expert in operational procedures, transactions, and/ or propriety hardware or software applications.
  • Researches and evaluates detailed training requirements from business customers.
  • Designs and develops comprehensive curricula, training programs, and instructional materials, including instructor-led programs (group) or individual training.
  • Delivers training either in a classroom setting or through on-the-job coaching.
  • Develops metrics to assess effectiveness of training.
  • Develops and maintains procedure manuals or databases to reinforce training or to provide future assistance.
  • Programs developed may focus on transactions related to claims, new business applications, service transactions for existing products, and/or the use of propriety systems applications.

Job Requirements
  • Train Tele-Sales Agents.
  • Acts as an experienced level subject matter expert in business instruction.
  • Independently manages complex business instruction projects from initial stages of learning gap assessment to final instruction delivery and participant evaluation.
  • Uses expertise to facilitate training sessions in difficult situations by applying concepts of instructional design and adult learning methods.
  • Uses instructional methodology and technologies to deliver instruction to different audiences varying from transactional processing associates to sales agents and independent sales brokers.
  • Instructs on new products, procedures, or processes, new systems, and/ or systems enhancements.
  • Participates in systems rollouts or in new product implementation programs.
  • Evaluates progress of participants, monitors effectiveness of instructional programs and materials, develops metrics, and prepares reports.
  • Performs other related duties as assigned or required.
  • May provide guidance to junior staff members.

Experience Required
  • Minimum 5 years relevant Instructor experience to include: adult learning (preferred), training (preferred), sales (plus), call center (plus)
  • Certification (s) in training related discipline a plus
  • Expert proficiency in Word, Power Point, Excel
  • A willingness to develop yourself and dig deep; to practice new skills and apply effective behaviors.

Education Required

Bachelors Degree

Business Category

Americas Region

Job Category


Salary Grade


Number of Openings


Equal Employment Opportunity

MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

How To Apply

For immediate consideration, click on the Apply Now button below. You will be directed to complete an on-line profile which may take 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

MetLife - 21 months ago - save job
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