Senior Instructor Call Center Sales
MetLife - New York, NY

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Job Title:

Senior Instructor - Call Center Sales

Job ID:

71867

Location:

New York

Full/Part Time:

Full-Time

Regular/Temporary:

Regular

Job Location

New York, NY

Job Description
  • Participates in assessing learning needs, designing curricula, and developing instructional materials to meet business goals of improving sales quality, production output / volume within processing units, and/or facilitating the ease of doing business within tele-sales offices.
  • Works within a line of business, often acting as an experienced subject matter expert in operational procedures, transactions, and/ or propriety hardware or software applications.
  • Researches and evaluates detailed training requirements from business customers.
  • Designs and develops comprehensive curricula, training programs, and instructional materials, including instructor-led programs (group) or individual training.
  • Delivers training either in a classroom setting or through on-the-job coaching.
  • Develops metrics to assess effectiveness of training.
  • Develops and maintains procedure manuals or databases to reinforce training or to provide future assistance.
  • Programs developed may focus on transactions related to claims, new business applications, service transactions for existing products, and/or the use of propriety systems applications.

Job Requirements
  • Train Tele-Sales Agents.
  • Acts as an experienced level subject matter expert in business instruction.
  • Independently manages complex business instruction projects from initial stages of learning gap assessment to final instruction delivery and participant evaluation.
  • Uses expertise to facilitate training sessions in difficult situations by applying concepts of instructional design and adult learning methods.
  • Uses instructional methodology and technologies to deliver instruction to different audiences varying from transactional processing associates to sales agents and independent sales brokers.
  • Instructs on new products, procedures, or processes, new systems, and/ or systems enhancements.
  • Participates in systems rollouts or in new product implementation programs.
  • Evaluates progress of participants, monitors effectiveness of instructional programs and materials, develops metrics, and prepares reports.
  • Performs other related duties as assigned or required.
  • May provide guidance to junior staff members.

Experience Required
  • Minimum 5 years relevant Instructor experience to include: adult learning (preferred), training (preferred), sales (plus), call center (plus)
  • Certification (s) in training related discipline a plus
  • Expert proficiency in Word, Power Point, Excel
  • A willingness to develop yourself and dig deep; to practice new skills and apply effective behaviors.

Education Required

Bachelors Degree

Business Category

Americas Region

Job Category

Training

Salary Grade

29

Number of Openings

1

Equal Employment Opportunity

MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

How To Apply

For immediate consideration, click on the Apply Now button below. You will be directed to complete an on-line profile which may take 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

MetLife - 17 months ago - save job - block
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