Senior Internal Communications Officer
Mercy Corps - Portland, OR

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PROGRAM/DEPARTMENT SUMMARY:
Mercy Corps helps people in the world's toughest places turn the crises of natural disaster, poverty and conflict into opportunities for progress. Driven by local needs and market conditions, our programs provide communities with the tools and support they need to transform their own lives. Our worldwide team of 3,700 professionals is improving the lives of 16.7 million people in more than 40 countries. For more information, see mercycorps.org.

GENERAL POSITION SUMMARY:
The Senior Internal Communications Officer will develop and implement a global internal communications strategy that articulates Mercy Corps senior leaders’ vision and strategy to the organization; reinforces a cohesive and productive organizational culture through effective information sharing; and supports Mercy Corps’ development as an entrepreneurial, innovative, effective and accountable learning organization and great place to work.

ESSENTIAL JOB FUNCTIONS:
Develop and manage a global internal communications strategy that reinforces Mercy Corps strategy and culture, and aligns with external communications strategy. The strategy will communicate decisions and messages around core agency priorities, the Strategic Roadmap and agency results, critical staff arrivals and departures, employee opportunities, lessons learned, and best practices, as well as key agency initiatives and events including security.

Partner with the executive team to ensure regular, effective communication from CEO (and other executives when appropriate) to the rest of the agency.

Collaborate with Chief Marketing Officer/VP Marketing & Communications to ensure marketing and brand-related communication efforts drive alignment between brand and employees.

Collaborate with Leadership and Organizational Effectiveness (LOE) leadership to reinforce Mercy Corps culture and employee engagement, and influence and coach the team on effective communication.

Exercise editorial control over existing internal communications vehicles such as internal web site (The Hub) and e-newsletter to Mercy Corps' global team (The Globe).

Develop channels to regularly gather input and feedback from team members in response to executive and agency communications. This includes leading the organization and content of all-HQ and all-Hands meetings.

Work with the Mercy Corps’ Crisis Management Team, Media Director and other key stakeholders on internal crisis communication strategies.

Stay current on best practices in internal communications strategies across industries.

Organizational Learning: As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

SUPERVISORY RESPONSIBILITY: none

ACCOUNTABILITY:
Reports Directly to: Manager, Communications Strategy

Works Directly with: CEO, Executive Counselor, Sr Director of Strategy and Learning, Director of Information Systems

KNOWLEDGE AND EXPERIENCE:
BA/S or equivalent in related field preferred

3-5 years directly-related experience, including leading internal communications in an organization and working with and advising senior leaders.

Excellent writing, editing and research skills required; ability to “translate” technical language into compelling content needed.

Demonstrated competency in communication strategy, planning and implementation of plans and tactics.

Highly effective and professional verbal communication

Proven experience maintaining a high level of confidentiality and professional conduct

Proven ability to prioritize multiple competing and changing priorities, requests, tasks, deadlines

Experience with new media and social networking technologies and working knowledge of online content management including basic HTML, preferably in a Drupal environment.

2+ years of experience in relief and development field with non-profit or government, and knowledge of Mercy Corps’ work and structure preferred

SUCCESS FACTORS:
The successful Senior Internal Communications Officer will be a meticulous information gatherer and an excellent networker. S/he will be able to quickly acquire a detailed knowledge of Mercy Corps, and forge productive relationships with key internal stakeholders. S/he will have a strong grasp on how to communicate with team members at all levels. S/he will be a strategic thinker who is also facile with constantly organizing and prioritizing tasks. S/he will have the ability and motivation to learn new technologies quickly and with minimal support and guidance. S/he will possess a demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members are required. Even temperament and a good sense of humor appreciated. S/he must demonstrate flexibility and creativity in planning and problem solving, will have proven ability to learn quickly, take initiative, and be accountable for results in a fast-paced, fluid and work environment. An entrepreneurial spirit that is both creative and flexible is important.

LIVING CONDITIONS/ENVIRONMENTAL CONDITIONS:
This position is based in Portland. Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

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Mercy Corps is dedicated to helping the poor and oppressed in developing countries. The not-for-profit organization offers emergency relief...