Summary of Major Responsibilities
The Senior Lab Service Engineer (Sr. LSE) is responsible for the commissioning and ongoing service for all clinical laboratory equipment and instrumentation. Primary service responsibilities include installation, calibration, maintenance, and repair of all clinical laboratory equipment. This includes both simple (e.g. mixers) and complex instrumentation (e.g. liquid handling robotics). The Sr. LSE is to assist in the development of the service policies and procedures (e.g. SOPs) for the laboratory and play principal role in the commissioning of equipment and ongoing service activities, once the policies and procedures are established. The individual in this role will continuously work with the clinical laboratory team to ensure proper instrument function and troubleshoot any system concerns. This role reports to the Director of Service & Support.
Essential Duties and Responsibilities include but are not limited to the following:
- Commission new clinical laboratory equipment (e.g. centrifuges, liquid handling robots, shakers, etc.)
- Coordinate and/or perform instrument installations and qualifications per service policies.
- Maintain program for preventative maintenance (PM) and calibration of all laboratory equipment.
- Oversee and coordinate the calibration and/or service with outside agencies as appropriate. Ensure proper level of service delivery.
- Perform troubleshooting activities and provide Level 1 service. Coordinate with vendors to address escalated (Level 2 or 3) service concerns.
- Travel may be required for training or to assist partner laboratories in service activities.
- Assist in development and writing of policies and procedures for installation, calibration, repair, maintenance, etc. of clinical laboratory equipment. Provide ongoing document support to address changes to service requirements.
- Assist in development and implementation of training program for LSEs.
- Coordinate and assist in training of new Lab Service Engineers (LSE). Provide assistance and mentorship to LSE I and II.
- Recommend and implement changes to ensure ongoing high quality performance of laboratory equipment.
- Perform all service activities in compliance with all relevant safety and regulatory bodies (e.g. OSHA, CLIA, etc).
- Maintain and continuously develop personal knowledge and expertise related to the service of complex clinical laboratory equipment.
- Track all service activities utilizing system(s) developed in accordance with service policies and procedures. Ensure all service documentation is complete, timely, and accurate following Good Documentation Practices (GDP).
- Associates degree in technology, electronics, molecular biology, or related field required.
- Minimum six (6) years of experience maintaining and servicing complex laboratory equipment.
- Demonstrated ability troubleshooting laboratory equipment.
- Excellent verbal and written English communication skills.
- Experience working within a regulated environment.
- Experience documenting and tracking service activities within electronic system.
- Experience loading and/or updating instrument software.
- Adaptable, open to change and able to work in ambiguous situations and respond to new information and unexpected circumstances.
- Strong interpersonal and teamwork skills including the ability to easily convey concepts and priorities as well as ability to solicit feedback and inputs.
- Demonstrated ability to plan workload, allocate tasks and scale operations to align with business priorities.
- Ability to employ gross motor and fine motor skills during the installation, servicing, and maintenance of laboratory equipment.
- Ability to lift, carry, or otherwise move up to 40lbs.
- Ability to travel up to 25% of the time via car and air. Some overnight travel may be required.
- Bachelor’s degree in engineering technology, molecular biology, or a related field preferred.
- Working knowledge of clinical laboratory service operations and activities.
- Experience in troubleshooting molecular biology data.
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