Develop and manage relationships and communications with consumer media, including management of programming issues, crisis communications, charitable giving and industry relations at the state level, in order to place information/stories about Charter in news mediums. Identify and take action to positively promote Charter's products and service to improve consumer perception of Charter. Work closely with local operations team and all functional areas, as well as the regional and corporate communications team to maximize media attention for Charter.
ESSENTIAL FUNCTIONS OF THE POSITION
Actively and consistently support all efforts to simplify and enhance the customer experience
Research and write announcements, articles and other materials geared to customers and our communities at large.
Manage strategic communications projects that help build and maintain Charter's positive reputation among key audiences and secure creative external recognition including promoting Charter, Charter Business and Charter Media for example, as a top employer, highlighting civic and charitable efforts, community commitments, and leadership.
Build and establish strong working relationships with key local news media contacts.
Inject a “story-telling perspective” into Charter's communications strategy, particularly through finding and crafting stories that personalize and promote Charter's personality and positive traits through our employees.
Manage field leadership communications, including writing in key executives' “voice,” securing appropriate outside speaking opportunities and interview opportunities; counseling them on subjects relevant to Charter.
Assist as needed in formulating local and regional marketing communications, crisis communications, issues management, and other communications functions.
Research communication possibilities for diverse media (e.g. print publications, websites, online and social media, etc.).
Produce multiple materials and manage numerous projects simultaneously under deadline pressure.
Be familiar with and help develop Charter positions, policies and messages.
Interact with employees in all business disciplines and at all levels in the company.
Promote all Charter brands and businesses, new services, initiatives, improvements and general information across multiple platforms - print, TV, online.
Perform other duties as requested by Supervisor.
Skills / Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, media in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use personal computer and software applications (i.e., Microsoft Word, Excel and PowerPoint)
Excellent writing and media relations skills required
Ability to analyze and interpret data
Ability to attend to detail
Ability to communicate with all levels of management and company personnel
Ability to prioritize and handle multiple projects and tasks
Ability to maintain confidentiality
Ability to prioritize and organize effectively
Knowledge of television, Internet and phone products and services, as well as those of our competitors in industry
Demonstrates internet research ability
Bachelor's degree in Journalism, Communications or related field or equivalent experience
Related Work Experience
4+ years in communications, public relations or marketing related position
Travel as required
Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...