This position is located within the following department: Client Services
Job Description Responsible for day to day operational management and oversight of the patient financials ("Financial”) implementation activities. Duties include, but are not limited to;
Managing the consistency of delivery of services to achieve the desired customer satisfaction related to Financial services
Responsible for direct supervision of Financial Services staff
Works closely with other Service Solution Managers to coordinate the successful completion of customer implementation and consulting projects
Responsible for delivering on the Company’s financial and quality metrics
Employee development and training
Working with Product Management and Product Development to provide continual feedback from the field on ways to improve implementations
Working with Product Development to ensure implementation resources are properly trained prior to product release
Works with Sales to ensure business is scoped properly and Customer expectations are properly set Financial Implementation and Consulting Services Management
Coordinate with Project Manager to ensure financial implementation and consulting services are delivered according to best practice to achieve customer satisfaction and financial targets.
Coordinate with Project Manager as required to ensure staff completion of timelines and milestones, including coordination of schedules of staff as needed.
Train team on financial best practice for HMS Financial products, including new products and releases and ensure team’s adherence to defined best practices related to Service Solution activities.
Coordinate with other Service Solution Managers and applicable HMS partner vendors to ensure financial implementation and consulting best practices are consistent and synergistic with other application and team best practices.
As required, assist sales team with presentations to prospects, review of RFP questions, and/or development of pricing.
Encourage process improvement areas related to financial implementation and consulting and coordinate teams to review and implement, as appropriate, new ideas.
Assist with customer implementation and consulting activities as needed.
Travel to customer sites as required to observe all aspects of the service delivery including but not limited to discovery, design plan review and go-live assure consultant consistency and adherence to Service Solution practices.
Serve as point of escalation for customer issues as required.
Conduct calls with customers to evaluate performance of team or follow up on customer feedback.
Other customer related duties and special projects as assigned. Staff Development and Management
Manage, develop, train, and retain existing staff to ensure HMS achieves financial and customer satisfaction targets.
Recruit, recommend for hire, onboard, and train new financial staff to achieve department and company financial objectives.
Establish and maintain goals, objectives, and performance management data for staff in accordance with HMS policy.
Ensure consistent training for staff related to service delivery, consultant documentation tools (e.g. agendas, customer documentation, training handouts)
Conduct performance management activities, including annual performance reviews, development of annual goal plans and semi annual review of progress against goal plans.
Coordinate required financial training for staff with Education Manager, including training for new releases.
Conduct financial training for staff, as required.
Provide financial application and technical support for financial applications to staff as needed.
Communicate HMS policies and procedures to staff and ensure compliance with company and department regulations.
Communicate HMS direction and goals to staff in coordination with HMS senior management.
Participate in Service Solution Leadership Team meetings as required.
Review and approve staff time and non project related expenses, ensuring accuracy in reporting against guidelines. Financial & Administrative Management
Assist Client Services VP with budget preparation for financial consulting and implementation budget.
Assist in the preparation of financial forecasting reports for departmental revenue.
Manage team activities to achieve budgeted expense.
Assist in identifying and managing activities to ensure achievement of Client Services revenue and margin targets.
Assist with the development and maintenance of appropriate Financial Implementation and consulting documentation.
Participate in development and maintenance of Client Services policies and procedures.
Other duties and special projects as assigned.
Required Education and Training
40-50% Travel required
Bachelor Degree or Equivalent Experience in related field.
Financial Healthcare/IT Software Implementation experience required, HMS experience preferred.
Extensive knowledge of Acute Care Financial (patient and general financial) applications desired.
Financial Provider Experience desired, patient financial a strong plus.
Minimum 5 year staff management experience, with 5 or more direct reports required.
Demonstrated leadership qualities including ability to work collaboratively in a matrix management organizational structure and managing across cross functional teams.
Good interpersonal skills that include the ability to effectively communicate in both writing and verbally.
Ability to demonstrate supportive relationships with peers, customers, partners, and corporate executives.
Must be flexible with a “can do” attitude and have the ability to remain professional under high pressure situations.
Prior experience identifying areas for process improvement and implementing changes.
Excellent written and verbal communication skills.
Must be detail oriented, organized, and have the ability to multi-task.
Working knowledge of Microsoft applications including Excel, Word, PowerPoint, and Project
Must be able to travel to customer sites as required to assist with go live activities.
Ability to retain and protect confidential material.
Negative pre-employment drug tests.
Criminal and MVR backgrounds meet our company hiring criteria.
Recruiter in the Human Resources Department
3102 West End Avenue, Suite 400
Nashville, TN 37203
Fax: (615) 386-2869
Please send resume to: firstname.lastname@example.org