Senior Manager, Strategic Sourcing
AFLAC - Columbus, GA

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Senior Manager, Strategic Sourcing (

Job Number: 00047486 )

Spread Your Wings

We are the duck. We inspire and are inspired, listen and respond, empower our people, give back to our community, and most importantly, celebrate every success along the way. We do it all ... The Aflac Way .

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best known brands. Aflac has been recognized by FORTUNE magazine as one of the 100 Best Companies to Work For in America for the fifteenth consecutive year in January 2013 and as one of the World's Most Admired Companies for the twelfth year in March 2013.

Our business is about being there for people in need. So, ask yourself—are you the duck? If so, there’s a home—and a flourishing career—for you at Aflac.

The Location

Columbus, GA

The Division

Strategic Sourcing & Procurement

The Opportunity

Strategic Sourcing Consultant

Principal Duties & Responsibilities

Manages team engaged in driving innovation in strategic partnership solutions and business process sourcing delivery capabilities that add to the organization’s competitive advantage; manages the design, market, and delivery of large complex sourcing projects; defines strategic approaches to each sourcing initiative

Works closely with senior management and internal business partners to ensure the most consistent and efficient support process; develops, executes, and optimizes the ongoing sourcing strategy that is in line with Aflac’s internal processes

Monitors, mentors and works closely with sourcing partners to ensure compliance with internal strategies, policies, procedures and knowledge to help ensure that services provided to our business customers are standardized and of the highest level of quality that adheres to the Aflac brand

Oversees the identification and coordination of membership in the steering group responsible for successful implementation of sourcing projects; leads a team through the planning, analysis, review, and vendor selection process; develops strategic advisor relationships that drive stakeholder satisfaction in a way that leads to increased growth and financial performance; champions sourcing solutions

Responsible for understanding and incorporating organizational service standards, interfacing with various internal divisions/departments to ensure accurate vendor selection; performs current state analysis, defining strategy, developing requirements, defining support and implementation procedures; performs procurement activities to source services/functions involving the assessment, selection, negotiation, and contract completion to enable the stakeholders to meet their objectives

Manages the development of deliverables by assessing statements of work, content, business cases, professional plans, market research, documented industry trends; manages the Request for Information (RFI) and Request for Proposals (RFP) processes; oversees the review of vendor proposals, task orders and change orders for accuracy, completeness, and suitability of pricing

Builds and cultivates a positive customer experience, working closely with the contracted partners to ensure that there is adherence to service level agreements (SLAs) and budget compliances; oversee project teams and sourcing counterparts to ensure alignment of project activities; responsible for establishing and maintaining relationships with sourcing partners; acts as the primary interface between the team and external parties

Presents analysis, reporting and recommendations to senior management on partner performance; utilizes reporting and metrics to manage the partners performance; works closely with the source partners and acts as the primary point of contact for escalation issues or conflicts between partners and Aflac

Monitors and serves the business unit in the successful delivery of critical customer service SLAs in coordination with their customer service strategy; supports sourced partners by ensuring all the necessary tools, process, workflows, strategy and vision that is necessary in order to provide the highest level of support to our business customers are available

Facilitates continuous improvements through departmental projects in conjunction with customer service leadership team and sourcing partners; assists in the creation and ongoing maintenance of policies and procedures that ensure the highest quality of service to our business customers while maintain consistency with corporate objectives

Performs other duties as required


Education & Experience

Bachelor’s degree in business administration, finance, or a related field and ten years of professional job-related work experience four of which include supervisory and/or managerial experience

MBA is preferred

Job Knowledge & Skills

Thorough knowledge of strategic sourcing, including geographies, service providers, vertical processes and functions, and emerging trends
Strong knowledge and demonstrated experience performing financial/cost analyses and related valuation methodologies, systems, and quantitative business-based analyses, metrics, and experimental designs
Very strong knowledge of the principles, techniques, and methodology of project management, quality management, and change management

Excellent coaching and leadership skills; ability to build strong bonds with employees to foster open, honest and candid communication

Ability to multi-task and maintain organization in a fast paced, changing environment; ability to manage change in an organization engineering its culture and approach to workload management

Metric driven and accountable for results

Core Organizational Competencies

Action Oriented, Adaptability, Customer Focus, Ethics and Values, Integrity and Trust, Listening

The Benefits

Aflac is known for treating our employees exceptionally well. As one of the leaders in the insurance industry, we’re able to offer one of the most comprehensive health benefits packages available in corporate America, including free coverage from one of our pioneering insurance products, the Aflac Cancer policy. Our employees also enjoy a host of other benefits, including advancement opportunities, opportunities for continued education and professional development, merit increases and performance bonuses, profit-sharing 401(k), stock purchase plans, and many more.

Aflac - 18 months ago - save job
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Would you buy insurance from a duck? Aflac counts on it! To soften the financial stresses during periods of disability or illness, Aflac...