More information about this job: Overview:
TRIBUNE is one of the country’s leading multimedia companies, operating businesses in publishing, digital and broadcasting. In publishing, Tribune’s leading daily newspapers include the Los Angeles Times, Chicago Tribune, The Baltimore Sun, Sun Sentinel (South Florida), Orlando Sentinel, Hartford Courant, The Morning Call and Daily Press. The company’s broadcasting group operates 23 television stations, WGN America on national cable and Chicago’s WGN-AM. Popular news and information websites complement Tribune’s print and broadcast properties and extend the company’s nationwide audience.
Responsibilities:
Promotes, hires and retains a talented and diverse workforce. Sets clear and obtainable objectives for employees. Delivers timely and specific feedback (both positive and negative) and is effective in delivering appropriate rewards and recognition
Partners with Tribune Technology and various Business Units to identify opportunities to improve operational and service-related processes through improving the existing application portfolio functionality
Maintain and enhance a resource plan which provides for adequate levels of production support of existing application portfolio as well resources to support approved project work
Develops, implements, and enforces policies, procedures, best practices and controls for operational efficiency and effectiveness
Ensures that all teams are providing effective support of appropriate production applications including:
Alignment and partnership with assigned business areas
Establish mechanisms to ensure day to day production application support work is managed and delivered effectively to meet business needs.
Delivering production support results consistent with Service Level Agreements (SLAs) where applicable.
Manages vendor relationships where applicable
Ensures that work is planned and executed according to best practice and measures outcomes to ensure quality of delivered product.
Remains abreast of information technology trends and their applicability to corporate systems
Works with Tribune Technology Program Management to ensure prioritization of efforts to migrate to technologies and upgrade existing applications
Qualifications: Leadership: Sets high standards for self and others and demonstrates enthusiasm for the mission of the team
Customer Focus: Recognizes that customers (internal & external) are the driving force behind every business activity. Continuously makes an effort to exceed expectations
Innovation: The ability to see opportunities for change, to capitalize on them and implement them when appropriate
Communication: The ability to communicate with clarity both orally and in writing
Change Mastery: Embraces change
Bachelor’s Degree in Business or Technical field. MBA or MS Information Technology or equivalent preferred
10+ years information technology implementation, application support and project management experience. Ability to manage application support for products that are utilized by myriad of departments (A/R, Accounting, Finance, Payroll, Sales Commissions, Newspaper Circulation, etc.)
Ability to participate proactively in business process, strong business judgment and ability to plan and implement technology according to a full life-cycle business case model
Very strong customer relationship management and communication skills. Ability to build and sustain relationships with demanding business partners, who have a high reliance on and high expectations of their information technology partners
Limited travel is required
Tribune Company - 11 months ago
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