Senior Manager
Textura - Deerfield, IL
Textura is the leading provider of collaboration and productivity tools for the construction industry. Our solutions serve owners, architects, general contractors and subcontractors across the project lifecycle – from design and pre-qualification to bid management, submittals and payment – on a single, integrated platform. Textura’s collaboration platform and online product suite represent the first time the industry has all the tools needed to manage their business in an integrated fashion to save time and money and reduce exposure to risks. CNN Headline News said our CPM application may be “the most sophisticated business-to-business Internet-based application in the world.” With award winning SaaS technology, world-class customer support and 100% growth year-after-year, Textura is leading the construction industry’s technology transformation.

Textura is seeking a Senior Manager in our Client Services group who will focus on leading teams in the support, training, and implementation of large and small customers in the use of the Textura system. This role will be required to perform all customer management leadership activities.

Responsibilities:
  • Perform life cycle product implementation, technology assessment and develop strategic technology recommendations to clients
  • Responsible for lead generation, business development and sales
  • Cross selling and upselling Textura’s suite of applications within existing accounts
  • Facilitate clients’ adoption and use of Textura, from initial implementation to delivering customer training and providing ongoing client support
  • Collaborate with clients to optimize their processes using Textura applications
  • Master the capabilities of the Textura systems and advise customers on how to most effectively use Textura, including modifying customers' existing processes and procedures
  • Lead and develop a team focused on delivering a superior customer experience including results achievement, and best practices
  • Identify opportunities to improve the Textura systems
  • Work with team members to define, prioritize, and implement selected enhancements
  • Make key customer management decisions regarding sales activities, processes improvement, service enhancements, and support
  • Manage, Mentor and develop Textura team members
  • Other duties as assigned

Requirements:
  • 10+ years of postgraduate business experience with at least 4 years of consulting (preferably in technology)
  • BS/BA preferred
  • SaaS or Software sales experience preferred
  • Management experience required
  • Enterprise level sales cycle experience
  • Functional experience in Accounting, Financial Management, General Business Processes, Financial Transactions
  • Experience implementing accounting and financial software applications, internet functionality, interface conversion awareness, and reporting capabilities
  • Demonstrated success in managing customer process and software implementations, including process selling, requirements identification and definition, user training and on-boarding, and implementation support
  • Experience in troubleshooting in a customer environment
  • Must have strong communication skills and possess the ability to work in a fast paced environment
  • Ability to travel (up to 50%) to work directly with customers at their offices

If you are interested in joining our team, please send your resume to: csrecruiting@texturacorp.com

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Indeed will send your application to csrecruiting@texturacorp.com.

Please review all application instructions before applying.