Senior Manager of Global Travel Strategy Job
American Express - United States

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Senior Manager of Global Travel Strategy-13005519

Description
This individual will ensure that the business requirements are aligned with global strategic objectives of both American Express and our global business partner. Strong dynamic interaction with the Regional Operations Managers, and Client General Managers will be essential to the success of this role.
  • Work with the Regional Operational Managers, CGM’s and the Global Air and Hotel Program Managers to develop the operational strategy required to deliver global fulfillment requirements and local divisional needs, including the following:
  • Gain local market intelligence via ROM’s & CGM’s to trend and ensure dynamic servicing while working towards a globalized best practice servicing model
  • Working in cooperation with our client and American Express’ global operations teams, develop a sound crisis management solution that meets the needs of our business partner, while maximizing the efficiency of our global operations staff
  • Develop regional online adoption targets and market strategies for an intuitive online booking experience
  • Work with key regional markets to reduce manual intervention resulting in cost control for our client and American Express
  • Design regional pre-travel escalation protocols and trending analysis for systemic servicing improvement
  • Introduce American Express approved mobility and technology solutions that improve service delivery and execution of Travel Management demands
Qualifications
  • Decision-maker, highly motivated with strong business acumen and possessing first class communication and strategic planning skills with strong emphasis on managing by objectives and performance measurement
  • Strong leadership and change management skills with experience in developing innovative but pragmatic operational and technology strategies that align global functional objectives with regional client needs
  • Ability to challenge the status quo and seek dynamic solutions
  • Ability to analyze and improve logistical processes
  • A strong client service and relationship management outlook, with the ability to challenge and influence senior business leaders while being co-operative and collaborative in style
  • Strong organizational skills with the ability to manage multiple responsibilities while maintaining high quality standards
  • Personal integrity, initiative, leadership qualities and the ability to work as part of a team in a global, virtual environment that demands excellence, time and energy
Job: Travel
Primary Location: United States
Schedule: Full-time

American Express - 15 months ago - save job - block
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Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for...