Senior Operations Manager
Cornell University - Ithaca, NY

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We are currently conducting a search for a highly technical, committed and passionate Senior Operations Manager for our Survey Research Institute (SRI)

The Institute:
As a nationally renowned leader with a global reach, the

Survey Research Institute

at Cornell University has been providing survey research, data collection and analysis services since 1996 to a wide range of academic, non-profit, governmental, and corporate clientele. Specific services include study and instrumentation design, sampling procedures, focus groups, data analysis report writing and much more. To learn more about the institute



Rewards & Benefits


Support from a progressive and committed leadership team.

Platform opportunity to apply creative intelligence to introduce and support cutting edge ideas and best practices.

Continuous professional development to include attending national conferences.

Competitive compensation, and great benefits for individuals and families.

Career Life Balance opportunities such as: Onsite Daycare, Employee Degree Program, Adoption Assistance, Onsite Dining, Employee Wellness…and more,


Key Deliverables:
As a key member of SRI, you will be responsible for all survey research projects throughout the data collection cycle and ensure all field projects remain on time and on budget while meeting SRI’s quality standards:

Work closely with other senior staff to set daily data collection and productivity targets.

Manage and lead a team to include assigning and prioritizing workloads to efficiently meet targeted deadlines and working with shift leaders to recruit, hire, train, manage and evaluate staff performance.

Manage several large, high-profile annual SRI projects such as the Empire State Poll, and the Cornell National Social Survey.

Provide technical knowledge and support which includes: programming and testing phone instruments (using CASES) used by field staff; and assist with testing a wide range of in-house software including web-based surveys and applications.

Be responsible for the overall operations of the facility.


Core Competencies:
We need a Senior Operations Manager who enjoys research, data collection and analysis and is highly motivated to be a self-starter with the interpersonal skills and ability to effectively lead others. Specifically we are looking for the following traits:

Bachelor’s degree or equivalent in social sciences, statistics, mathematics, marketing, sociology, psychology, economics, communication, political science or comparable field.

Three to five years’ experience with statistical analysis and social sciences as well as survey research and data collection (with an understanding of survey sampling methodologies) or an equivalent combination of education and experience is required.

Two-three years supervisory experience with the ability to communicate with tact and diplomacy (both written and verbal).

Strong technical skills and experience with basic programming and software testing.

Ability to write basic SQL queries, and experience with at least one scripting/automation language (e.g. Visual Basic, Perl, Python) and experience with web development technologies (e.g. HTML, Java, ColdFusion). Proficiency using MS Word, MS Excel, MS Access, and MS PowerPoint required

Demonstrated experience managing multiple projects, with exceptional attention to detail, from initialization to completion.

Ability to lead while creating a high quality and respectful work environment.

Must be available to work irregular hours (nights/weekends) or on call as needed

Due to the high volume of responses, only those applicants who best match our needs will be contacted for an interview.

Visa sponsorship is not available for this position.

No relocation is provided for this position.

Background check may be required.

Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement. Located in Ithaca, NY, Cornell's far-flung global presence includes the medical college's campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the new Cornell Tech campus to be built on Roosevelt Island in the heart of New York City.

Diversity and inclusion have been and continue to be a part of our heritage. Cornell University is a recognized EEO/AA employer and educator.

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