Senior Operations Manager
RuffaloCODY - Remote

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The Senior Operations Manager & Consultant serves as the primary liaison between RuffaloCODY and our clients as well as manage Program Center Managers and overall center operations. The SOM will service needs of accounts in conjunction with assigned Director of Operations and Account Manager

Reports to: Director of Operations & Consultant- FM

Supervises: Program Center Managers- FM


Development, management and motivation of teams to meet department/company goal

Responsible for productivity of calling campaigns, metrics to include total pledges/total dollars secured, contract completes, completes per hour and other internal budget metrics.

Primary client contact

Enforcement of call centers’ policies and procedures

Daily, weekly and long-term statistical analysis

Financial metrics including budgets

QUALIFICATIONS : Education, Licenses/Certifications, Skills and Work Experience:

Bachelors degree from an accredited university or college

Previous management experience; 3-6 years experience in phonathon or development

Previous experience working directly with two or more fundraising phonathons

Strong supervisory, organizational and communication skills

Must be willing to travel at least 50% of the time

Must be professional and self-motivated, as well as have an ability to achieve personal and professional goals

Must be able to analyze statistics and offer insight into statistical trending of Center/project.

A strong knowledge of MS Office products and a demonstrated ability to learn new software quickly is needed

Entrepreneurial skills and the ability to take ownership of Centers, utilizing innovation and creativity to advance and improve productivity, are essential

Multi-task oriented

Provide effective follow-up and follow-through regarding individual and team performance

Ability to reduce issues to core elements, and develop solutions using problem solving and analytical skills

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