Senior Operations Services Analyst
San Diego Association of Governments 3 reviews - San Diego, CA

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Motorist Services Program

The 2050 Regional Transportation Plan is the blueprint for a regional transportation system that further enhances the quality of life, promotes sustainability, and offers more mobility options for people and goods. In support of this plan, the newly formed Operations Department is responsible for the management of regional tolling operations inclusive of the State Route 125 toll road, the I-15 Managed Lanes and future facilities, as well as other program areas and functions that will be incorporated into the department to help streamline SANDAG operations. A major focus for this department is to deploy innovative, technology-based solutions, and deliver services to better manage and integrate the San Diego region’s transportation network.

In an effort to consolidate services, SANDAG is now responsible for oversight of the region’s motorist aid programs. This includes the system of highway call boxes and call centers for motorists in distress along with the continued responsibility for the Freeway Service Patrol (FSP) program - the region’s network of California Highway Patrol (CHP) certified tow truck drivers who assist stranded motorists with vehicle difficulty. Knowing that these programs are critical to the region’s efforts to improve safety and reduce congestion on highways, SANDAG continues to work with partner agencies to enhance and expand these value-added services for the San Diego region.

Senior Operations Services Analyst Role

As a member of the Operations Department, the Senior Operations Services Analyst will play a key role in the management of the call box, Freeway Service Patrol (FSP), and other motorist aid programs for the San Diego region. This newly created position will implement, maintain, and manage contracts, provide program support, perform analysis of service levels, and provide guidance for the strategic direction of these programs. This position will primarily work from our offices in Otay Mesa.

Job Responsibilities

This position is ideal for an experienced transportation planning or service delivery professional with a strong interest in furthering their expertise in the management and operation of transportation and safety related programs and services. We anticipate significant career development will occur while working on the types of duties and responsibilities described below and through mentoring and close collaboration with senior staff. Examples of primary responsibilities include:

Serve as a contract manager for the San Diego region’s Call Box Program; coordinate with CHP and Caltrans on the implementation and operation of program components; oversee vendor contracts; ensure that systems and services meet program needs and that enhancement initiatives improve service delivery.

Serve as a contract manager for the San Diego region’s FSP program; coordinate with CHP and Caltrans for program management, compliance with state guidelines, funding levels, and driver training and certification; oversee vendor contracts and ensure that systems and services meet program needs.

Coordinate multiple contractors for service delivery, monitor performance, coordinate with other senior staff, regional and statewide partners, and various program vendors on the design, implementation, expansion, operation, and maintenance of systems and services.

Provide program management of regional motorist aid programs; oversee the development and delivery of a comprehensive system of regional programs, services, and resources and manage program budgets; continuously monitor and evaluate the effectiveness and business strategies of these programs based on the changing political, economic, and customer demands.

Conduct technical research, planning studies, and cost-benefit analyses to evaluate the feasibility of new motorist services solutions and program alternatives; develop comprehensive business plans or project proposals that include capital investment estimates, possible funding sources, operating costs, partnership and/or revenue opportunities, marketing strategies, and program evaluation criteria.

Develop project plans, Requests for Proposals, scopes of work, project deliverables, budgets, and schedules; participate in the selection of consultants and vendors; manage project consultants and ensure projects progress on schedule, within the approved budget, and at a consistently high level of quality; ensure projects are completed in adherence to funding agency requirements.

Provide complex staff support for the Regional FSP Program Management Working Group; prepare and coordinate agendas, reports, and meeting summaries; participate in the development of staff recommendations to committees/working groups.

Participate and represent the agency and the San Diego region on various state committees and working groups such as CalSAFE, Statewide FSP, and other statewide meetings.

Engage in business development activities that lead to greater awareness and dissemination of motorist aid programs, services, and resources throughout the region; leverage technology and regional transportation information sources to develop new business models and partnerships.

Foster and establish collaborative strategic and operational working relationships with key stakeholders such as local, state, and federal agencies, project partners, consultants, operating agencies, and vendors to advance motorist aid programs.

Develop annual program budgets and short and long range financial plans; conduct related financial and operational analyses.

Review, analyze, and evaluate federal and state legislative mandates and regulations to determine short and long-term impacts on motorist services programs.

Prepare and present written, oral, and visual reports and recommendations to upper management, member agencies, the Transportation Committee and other Policy Advisory Committees, and the public.

Analyze FSP service needs, opportunities, and options for highway corridors including beat development, fleet vehicle mix, and service levels, including temporary services.

Develop and maintain a management system for monitoring FSP contractor and program performance and for electronic data exchange with other regional systems related to incident management and traveler information.

Research, collect, and compile data from a variety of sources; analyze data and perform statistical computations to identify trends and develop projections; prepare comprehensive technical reports to present and interpret data, identify alternatives, and justify recommendations.

Identify new and continuing funding opportunities for the regional call box, FSP, and other motorist aid program initiatives including local, state, and federal grants; develop grant proposals and submit funding applications; prepare status and final reports.

Experience and Qualifications

Numerous factors contribute to an individual’s ability to be successful in any given role. For this position, we are searching for a candidate with an aptitude for analytical thinking, problem solving, and creativity, and experienced in all aspects of the management and delivery of programs and services. Excellent organizational capabilities, communication skills, and the ability to work collaboratively and build consensus, are important attributes for this position.

The minimum education, training, and experience qualifications include a bachelor’s degree with major course work in regional transportation planning, business/public administration, or a related field and a minimum of five years of progressive career development preferably related to planning, and/or contract/program management in a public transportation field. A Master’s degree is highly desirable.

The following information describes the specific types of career experiences that are most relevant to this position:

Demonstrated experience managing motorist aid/safety, or other related transportation services programs, preferably programs that are similar in size and complexity to SANDAG’s.

Experience coordinating and managing contracts, programs, projects, and services related to regional transportation systems.

Demonstrated knowledge of the principles, current trends, and issues related to the management and operation of transportation services programs, particularly in the areas of motorist services.

Demonstrated understanding and ability to interpret and apply federal and state laws, regulations, and requirements pertaining to motorist services activities as well as funding sources, and current political trends related to these areas is desirable.

Experience conducting technical research and studies; experience preparing business plans or project proposals; experience preparing regular reports, projections of revenue and expenses, and recommendations to ensure business operations meet projected expectations.

Demonstrated experience developing and delivering projects, programs, and services in support of motorist services programs; successful project management experience including preparing budgets and schedules; developing grant proposals, RFPs, scopes of work, and contracts; experience evaluating proposals, selecting and managing consultants, negotiating contracts; knowledge of standard public agency methodologies and strategies used in the procurement of services.

Demonstrated ability to build awareness of programs, services, and resources through strategic business partnerships.

Experience providing staff support for committees and/or working groups, including the preparation of agendas, reports, meeting summaries, and recommendations.

Demonstrated ability to establish and maintain effective working relationships with those contacted in the course of work including local, state, and federal agencies, project partners, consultants, committees, operating agencies, and vendors; ability to gain cooperation and consensus through discussion and persuasion.

Demonstrated experience researching funding opportunities, writing fundable grants, and preparing status and final reports; ability to think creatively and develop ideas and proposals for regional motorist services improvements.

Demonstrated ability to research and analyze business issues, evaluate alternative solutions, develop sound conclusions, prepare recommendations, and keep management apprised of issues and concerns.

Ability to communicate highly technical information effectively, both orally and in writing; ability to prepare and deliver presentations and recommendations regarding various program elements to Boards, Elected Officials, upper management, member agencies, and committees.

Excellent organizational skills and the ability to manage several concurrent projects at various stages of completion; ability to establish and maintain priorities.

Experience using or knowledge of systems related to computer-aided dispatch, vehicle-tracking systems, mobile customer feedback, and service reporting solutions using spreadsheets, databases, and other more advanced software; demonstrated computer software proficiency using the Microsoft Office Suite.

Salary and Benefits

SANDAG rewards the efforts of its employees with a comprehensive compensation package. Competitive salaries are supplemented with a flexible offering of health, financial security, and time-off benefits to meet the work and life needs of employees and their families.

This Senior Operations Services Analyst position has an annual salary range of $64,963 to $103,940 per year; the starting salary will depend on the qualifications and experience of the selected candidate.

Our benefits include traditional health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Retirement and financial security benefits are provided through a pension plan and deferred compensation program. To support the need to rest and rejuvenate, employees are provided with a bank of paid time off in addition to paid holidays.

How to Apply

We encourage all interested candidates to apply for this position by completing a SANDAG Employment Application form. Resumes, cover letters, and work samples may be submitted in addition to the Employment Application but are not a substitute for this document.

The Employment Application can be downloaded in PDF format from the SANDAG Web site. Alternatively, a copy can be requested by calling (619) 699-1900 or e-mailing . Completed applications and related materials can be submitted via e-mail, fax, regular mail, courier, or delivered by hand. See our Careers / How to Apply Web page for additional information.

Applications for the Senior Operations Services Analyst position will be accepted until 5 p.m. on Friday, January 18, 2013.

Applicants requiring an accommodation due to a disability should state their needs in writing when submitting an application.

Application Supplement

To help us further evaluate the skills and experience of individuals interested in this position, applicants are asked to respond to the three Supplemental Questions below. The information can be up to 500 words per question and should be submitted with the Employment Application. This is considered a required component of the application; applications received without a response will be screened out of the selection process.

Supplemental Questions

1. What factors, criteria, or measures would you use to evaluate motorist aid programs, such as those this position would oversee?

2. What elements and projections would you include when developing a multi-year program budget?

3. What key performance metrics would you use to manage contractors responsible for the following services: call box maintenance, call center services, and FSP delivery?

Candidate Selection and Notification

Following the close date for applications, all candidates will receive written confirmation that their application was received. The hiring manager will begin reviewing and evaluating applications within a few days of the close date. The best qualified candidates will be invited to continue in the selection process. All candidates will receive written notification as to the final outcome of their application.

Further Information

The SANDAG Web site contains a wealth of information about our various project and program areas. The Careers section of the site lists all of our current Job Openings as well as information on how to apply for positions and Frequently Asked Questions about our recruitment process.

In compliance with the Immigration Reform and Control Act of 1986, applicants hired by SANDAG must show acceptable proof of identity and evidence of authorization to work in the United States.

SANDAG is an Equal Opportunity Employer

About this company
3 reviews
The San Diego Association of Governments (SANDAG) is comprised of 18 city and county governments which serve as a forum for regional...