Senior Operations Specialist
Just Energy - Houston, TX

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Is this You?

Senior Operations Specialist

Houston, Texas

Your Opportunity: Looking for the chance to make an impact with your work at a growing company? Just Energy is seeking candidates who are great with customers and have a retail electricity background. We are currently filling a Senior Operations Specialist position that is responsible for assisting management with no initiatives, helping train and coach new and existing specialists, and the support back up for their direct supervisor.

Join our growing software development team who is focused on developing and maintaining exceptional quality level business applications that have the customer in mind, and enable us to drive our business forward. As a SQL / C# programmer analyst, you will work with cross functional teams to develop and maintain business critical client server and web-based applications. Our Development team is collaborative; learning based, and is focused on delivering a high quality user experience.

Learn more about what people have to say about working with Just Energy: http:// .

Is Just Energy Group the place for you?

Just Energy Group is a leader in the energy sector offering green energy, retail and commercial energy, and home services solutions. Our brands include Amigo Energy, Commerce Energy, Hudson Energy, Hudson Energy Solar, Just Energy, Momentis, National Home Services, Tara Energy, and Terra Grain Fuels. We are expanding in US, Canada, and the UK. We value integrity, innovation, customer-centricity, responsibility, enrichment, and excellence.

Energy, Opportunity, and Growth are core to your way of being and are essential to succeed with us.
  • You have the Energy to commit to going ‘above and beyond’ on everything you do, it is not the exception. You create success and deliver exceptional results. You expect that hard work is required to do great things.
  • You seek Opportunity. You focus on solutions, not problems. You are naturally inquisitive and business focused. You thrive working with diverse teams, and you are deeply committed to our collective success.
  • Your Growth is about what you and your team accomplish together, and is limited only by your energy and the opportunity you seek. You thrive on diversity in your work, on learning, and helping others learn as well. You effectively manage multiple tasks or projects on time, and you help your team to do the same.
Learn about the Energy, Opportunity, and Growth of working at Just Energy: http://

Your key accountabilities:
We are currently seeking a Senior Operations Specialist to be responsible for consolidating, analyzing, interpreting and reporting on all areas of operations:
  • Work closely with operation supervisors and managers to meet targets, monitor performance, review exception and take appropriate actions.
  • Use software, analytical tools and techniques, business process knowledge and conceptual supply chain knowledge to research/analyze complex business problems and formulate solutions.
  • Develop, create and utilize system reports/queries
    to improve decision making and provide visibility for continuous improvement opportunities.
  • Develop and maintain knowledge in business process modeling and business analysis tools
  • Provide an in-depth business process viewpoint for Operations & Logistics related topics during reviews, implementation and planning sessions.
  • Serve as a key member & assist in the planning, defining scope, design, and testing of new implementation that both the designated departments as well as Supporting functional areas. Assist management by providing system documentation and user training.
  • Provide visibility & solutions to current and potential inventory related risk by developing, tracking and enhancing inventory metrics and stocking calculations.
  • Prepare Cost/Drawback-Benefit analyses and business cases to support minor project proposals.
  • Troubleshoot and resolve issues within the 3 rd party billing system (isigma)
  • Explore new functionality and methods to improve supply chain performance.

Your background includes:

This is a senior level position. Because you will not be directly responsible for any HR duties, prior supervisor or manager positions do not have to be held, however are looked at as a plus.
  • High School Diploma or Equivalent minimum
  • Conceptual understanding of the Retail Electricity business in all operational areas (AR, billing, transactions, contract, and pricing)
  • Proficiency in MS office suite
  • Excellent communication & interpersonal skill and ability to lead cross-functional initiatives
  • Creative individual with excellent analytical, problem solving skills with at least 5 years’ experience in a the retail electricity environment.
  • Detail oriented with exceptional ability to conduct research, determining data requirements and apply quantitative methods to analyze and solve complex business problems
  • Self-motivated and confident person who can easily adapt to change.
  • High technical aptitude with ability to understand new tools, data and data storage structures
  • Experience in positions requiring the use of quantitative methods to analyze situations and solve business problem
  • High technical aptitude with ability to understand new tools, data and data storage structures
  • 3 rd party billing system knowledge (specifically Isigma)

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About this company
168 reviews
Just Energy seeks a more just outcome for its customers, when it comes to energy prices. The natural gas and electricity marketer...