Senior Operations and Education Coordinator
Guidewire Software, Inc. - United States

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Senior Education Coordinator The Senior Education Coordinator plays an important role on the Professional Services Operations team and is responsible for supporting education administration and coordination. In summary, this individual will focus in three areas:

Training scheduling, coordination and facilitation.

Student registration, tracking and certification management.

Education process improvements and metrics reporting.

This position will be located in Foster City, California and will require being onsite at our Foster City Office, and will report to the Professional Services Director of Operations.
Training Scheduling This position will be responsible for the efficient organization and delivery of Guidewire educational offerings. In this capacity, the Senior Education Coordinator will be responsible for:

Working with the Education Director to determine offerings and dates.

Scheduling and managing training offerings. Setup will include confirming dates, invoicing configuration, instructor coordination and tracking enrollment.

Maintaining the Education Portal to provide real time class availability and information.

Student Management In addition to training setup, this position will also be focused on the organized management of students. This position will be instrumental in this process, helping with the following activities:

Assisting in the registration process for students.

Tracking students, including validating historical data such as previous classes taken and pre-requisites, certification status.

Education Process Improvements The Senior Education Coordinator will be participate in the effort to introduce more efficient processes and tools to ensure Guidewire will effectively scale as needed to deliver training both internally, and also to partners/customers. These tasks include:

Review current processes for enhancements.

Research tools (LMS) that could optimize current processes.

Produce metrics to help analyze capacity levels, and suggest improvements.

Required skills and experience:
2-4 years’ combined experience in technical education/services coordination

General understanding of education administration and/or experience with a Learning Management tool.

Excellent interpersonal, telephone and electronic communications skills.

Ability to work effectively with a small team, with shared responsibilities and demonstrating collegiality.

Strong organizational skills.

Knowledge of applications including but not limited to the Microsoft Office suite.

Advance proficiency in Excel and Powerpoint a plus.

Travel is less than 10%.

Our Values The Guidewire team is very proud of the reputation we have earned in the industry. We take great pride in the products we build and the manner in which we operate as a company and on an individual level. We live and operate by three basic principles. These are the same principles upon which Guidewire was founded and they remain at the heart of all we do today:

We value integrity in everything that we do: truthful relationships with customers, prospective customers, partners, investors, and each other.

We are dedicated to rationality : communicating through clear arguments, building excellent quality products, and making decisions carefully on the basis of factual evidence.

We prize collegiality : working together as professional equals, with a minimum of hierarchy.

Why Guidewire? As a team, our mission is to provide distinguished consulting and support services to prospects, partners, and customers which result in 100 percent reference-able customers which guides us in all that we do. Guidewire has pursued one mission from its founding as a company in 2001: to be the pre-eminent provider of next-generation core systems — policy, claims, and billing — to the global property-casualty (general) industry. All of our employees understand that we serve only one industry and strive to solve one problem: to enable insurance carriers to migrate completely from legacy systems to a modern core system platform. We have recruited extensively among experts in the industry to ensure that we learn from veterans of insurance system design and implementation. Today, insurance experience is pervasive throughout the Guidewire organization, especially in our Product Management and Implementation Services groups. The company is headquartered in San Mateo, California, US with offices in London, Paris, Munich, Sydney, Toronto, Tokyo, Hong Kong, and now, Dublin. Guidewire is a public company, trading on the NYSE under the symbol, GWRE

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Guidewire develops and implements market-leading insurance software solutions. Serving the second-largest financial services industry in the...