Senior Organization Development Consultant
FedEx Office - Dallas, TX

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Overview:

The Senior Organizational Development (OD) Consultant coordinates and executes the implementation of major organization development initiatives that may include succession planning, organizational change/design, engagement survey design, leadership development programs, performance consulting, and performance management. The role supports all internal customers including Sales, Operations, and our Corporate Office. This position encompasses a variety of job activities including creating, implementing, project planning, administering, analyzing and managing the successful implementation of projects.

Responsibilities:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
  • Create and design programs from start to finish including project planning, gaining executive buy-in, budgeting, program design, communication, timelines and execution of project
  • Participate in succession planning activities, including work with business partners at all levels of the organization to set objectives, coordinate succession planning activities, synthesize succession planning information, facilitate talent review discussions and provide recommendations
  • Consult with business partners to diagnose and understand their organizational development needs in order to develop recommendations for improvement
  • Consult with Human Resources executive team to develop strategic priorities and manage projects to meet priorities and initiatives
  • Participate on cross operating company teams to support cross operating company initiatives, such as executive development and succession activities
  • Synthesize data from various sources in order to recommend development solutions for the organization and teams.
  • Provide feedback and coaching to leaders on assessment or development tools (i.e., 360 feedback, potential assessments)
  • Benchmark and research on external organizational development
  • Create, implement, and support programs in the area of on-boarding, performance management, leadership development, climate survey, 360 feedback, etc.
  • Oversee and support vendor management including vendor selection, contract negotiations, and on-going vendor relationship management and customer service
  • Design and track metrics to determine the effectiveness of OD initiatives
  • Design, facilitate, and lead executive development programs and succession planning
  • All other duties as needed or required

Qualifications:
  • Bachelor’s Degree or equivalent experience
  • Master’s Degree preferred
  • 5+ years experience in the area of organization development, in organization design, change management, leadership development, consulting, performance management and succession planning
  • Project management skills
  • Experience selecting and working with vendors
  • Advanced knowledge of Excel, PowerPoint, and Microsoft Word
  • Experience working with technology applications including talent management systems
  • Experience in 360 measurement, assessments, coaching, job analysis, competency modeling, and Engagement/Culture surveys preferred
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:
  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence

QUALITY DRIVEN MANAGEMENT (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, to optimize profitability in areas of responsibility
  • Applies Quality concepts learned from training during daily activities
  • Supports FedEx Office’s Quality initiatives

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