Senior Personal Banker Universal
Citizens Bank - Watertown, MA

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Responsibilities

At RBS Citizens we empower colleagues to be the best they can be, each and every day. We are a leader in the financial services industry and we know that in order to work with the top talent, we need to provide top-ranking benefits and culture.
As a Senior Personal Banker, you’ll be instrumental to our branch sales and service operations. You’ll provide our customers outstanding service giving them your full attention while making their business your top priority. You will process customer transactions with speed and efficiency and have the knowledge to make product and service recommendations. Best of all, this role is the gateway to future career opportunities with RBS Citizens.
We believe that creating a Good Workplace is not just Good Banking, it’s Good Business.
As a Senior Personal Banker your primary responsibilities include:
Go above and beyond for customers: Aspire to deliver world class customer service
Drive sales through service: Achieve sales and referral goals by developing a positive customer experience
Build book of business: Proactively seek ways to develop and expand customer relationships in order to contribute towards the branch success
Maximize personal productivity: Desire to maximize personal productivity through attention to detail, self motivation, and adaptability to achieve branch and personal goals
Grow your own capabilities: Actively participate in opportunities to expand knowledge, influencing and interpersonal skills
Individual Leadership : Assisting management with record keeping and reporting requirements

Qualifications

High School degree or GED required
2 years cash handling, sales and service experience preferred
General knowledge or experience completing Teller deposit and check processing transactions helpful
Strong listening skills, excellent customer service skills, comfortable asking questions and identifying needs to expand the customer relationship
Ability to understand how to present features and benefits of products and services to customers with differing needs
A track record of working effectively in a team environment and building solid relationships
Outstanding communication skills
Solid organizational skills
Ability to multitask effectively
Ability to work branch hours, which may include weekends and some evenings
Must successfully pass Personal Banker Assessment
If selected, must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS

Hours and Work Schedule

Hours per Week: 40
Work Schedule: Varies, will include evening and weekend hours

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity Employer – Minority/Women/Disabled/Veteran

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Paper, plastic, or coin? No matter -- RBS Citizens Financial Group can handle it all. The company, formerly known as Citizens Financial...