Senior Platform Engineer - Citrix
Corporate Main Campus - Nashville, TN

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JOB SUMMARY

Provide technical skills that cover a broad range of disciplines and/or a particular technical discipline that is of significance to HCA. Perform any technical project assigned with minimal supervision. Identify, investigate, evaluate and become proficient in new technologies and technical disciplines that are of significance to HCA Healthcare.

Extraordinary analytical and design ability, very high degree of creativity; in depth knowledge of the business implications of technical approaches, directions and solutions; ability to innovate in highly complex technical areas, ability to achieve results, advanced project planning and coordination skills, superior communication skills, success in subordinate positions.

A Senior Platform Engineer will be responsible for providing in depth technical review, engineering, administration, analysis, trending, and reporting of all supported configurations. Primary duties will include design and high-level administration of hardware and software in a multi-platform environment, technical documentation, project management, engineering, issue resolution, and technical presentations. Specific responsibilities include installation of software products on various hardware platforms, operating system installation and customization where applicable, troubleshoot, coordinate, assist and advise in recovery from component failures of supported systems. The qualified candidate will be relied upon to make good decisions and help mentor personnel in junior positions.

While the Senior Platform Engineer will require cross-platform knowledge and expertise, the candidate should expect a preliminary focus in Citrix technologies, including XenServer, XenApp, XenDesktop, and EdgeSite.

MAJOR RESPONSIBILITIES

Manage complex, multi technology system delivery cycles

Design, deploy, and maintain enterprise solutions across multiple technologies

Strategic enterprise planning and integration of new technologies

Creation and delivery of Quality Outcomes Package to operations personnel for ongoing support transitional needs

Assist in the performance of Operational Readiness Testing (ORT) to validate infrastructure is built and sustainable

Assist in and ensure performance testing is completed

Certification for multiple hardware platforms and the interrelationship/interoperability of different operating systems and complex environments

Provide technical leadership and responsibility for the installation and certification of all supporting software and hardware in a lab environment in order to ensure a sound deployment basis for production implementations

Setting platform standards and policies/procedural documentation and enterprise level platform diagramming

Participation in Technical Advisory Group(s) as necessary

Requires in depth knowledge of supported operating systems, utilities, vendor products, applicable programming languages, diagnostic techniques, database management systems, benchmarking methodologies, applicable communications protocols, applicable hardware configurations, use of statistical and analytical tools for system monitoring and evaluation

Understand and develop GPOs related to the Citrix environments

In depth knowledge of Citrix technologies, storage, network, data, and applications architectures

Ability to communicate with various levels and types of end users

Maintain frequent interaction with internal and vendor technical staffs and project managers to ensure effective delivery of solutions in accordance with project timelines and associated budgets

Business continuity solutions and assists in developing plans for disaster recovery
Assists with the education and training of personnel in technology areas
Participates in the Disaster/Recovery effort

Can be asked to provide Level III support for all production related problems and concerns as situations warrant

ITIL Knowledge

Minimal travel for network analysis, network upgrades and customer network consultations

AREAS OF EXPERIENCE

Must have 5+ years experience in deploying technically complex infrastructure computing solutions across platforms and components, with preferred emphasis on enterprise Citrix deployments

Cross-platform knowledge and expertise, with a focus on server technologies, primarily the Microsoft Server product line (Windows 2000/2003/2008 and supporting Microsoft components) and VMWare ESX products (ESX 3.x, 4.x, 5.x ,ESXi, SRM, and Lab Manager)

Storage provisioning – VMAX/VNX/NetApp

Platform integration with SAN storage, server clustering, security perimeter networking, alerting/monitoring integration, and business continuity
Experience with middleware such as Websphere, JBOSS, HTTP, NetDelivery, etc
Proven track record of project delivery results

Experience with backup software configuration and management

Experience with virtual technology, such as, VMWare ESX, IBM LPARs, VIO servers, and micro-partitions is highly desirable

Experience with OS environment running one or more databases including SQL 2005/2008, Oracle, DB2 desirable

Ability to work with DBAs and understand their requirements is necessary
Demonstrated written and verbal communication skills and the ability to work collaboratively are essential

Solid understanding and experience with operating system concepts and practical implementation of those fundamentals in a large-scale production environment
Working knowledge and experience with key ITIL processes is required

Previous application development coding, debugging, testing and delivery into a production environment are highly desirable

A solid understanding of compute performance metrics and tools is highly desirable, to include understanding of CPU utilization levels, CPU and disk queuing, I/O response times, and other key performance indicators and their impact on performance

1+ years experience with network fundamentals and performance principles, including a firm understanding of TCP/IP protocols
Hardware/Operating Systems: (ex: IBM MF, RS/6000 UNIX, AIX)

2 required: Windows (w2k, w2k3, and 2k8), AIX 5.2, AIX 5.3, Solaris 8, 9, and 10, Redhat 4.x and 5.x, ZOS, AS400, Citrix XenServer, XenApp, XenDesktop, Vsphere, Hyper-V

Applications/software: (ex: Visual Basic, COBOL, Java, HTML)

Powershell (or other scripting language equivalent), Timefinder, EMC Replication manager, EMC Recover Point (or other CDP equivalent), HSSM, ECC control center, Storage Scope, Optimizer ,Solutions Enabler SRDF, HDLM, Powerpath, SAN manager, Arkivio, HI-Command, Tuning Manager, NetApp Operations Manager, Fast-T

Networking: (ex: LAN/WAN, DHCP, VPN, TCP/IP)

SAN, LAN, IP

Storage: (ex: EMC,NetApp,IBM)

EMC VNX, VMAX, DMX3,DMX4,DMX1K,DMX2K,DMX800,CX series

NAS Gateways

Hitachi USP1100,USP600,9980

Cisco SAN switches(MDS9513)

Mcdata Switches (MD6140)

IBM XIV

Qualifications
3 – 7 years of experience

College degree preferred but comparable industry experience acceptable

SPECIAL QUALIFICATIONS

Capable of working effectively under a high pressure and demanding work environment

Capable of working effectively in a diverse, virtual team oriented environment

Must be a self-starter and work effectively with minimal supervision

Must be customer-oriented and recognize the importance of customer service and meeting service level commitments

Must be committed to quality and timeliness of assigned deliverables and milestones

PHYSICAL DEMANDS/WORKING CONDITIONS

Must be able to lift server components to build, rack and configure servers

Some after hours work will be required occasionally

Possible prolonged sitting at workstation

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