Senior Product Manager
Concur - San Francisco, CA

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TripIt is honored to be recognized as a 2011 Webby Award winner! TripIt®, the leading mobile trip management service from Concur, Inc. (Nasdaq: CNQR), helps people organize and share their travel plans no matter where they book. Travelers simply forward their travel confirmation emails from over 3,000 sites to plans@tripit.com. TripIt automatically creates a master itinerary that combines all their travel plans plus maps, directions and more. With TripIt, it’s easy to share and collaborate on trips with friends and colleagues using social networks or TripIt Groups. TripIt itineraries can be accessed online, via mobile device using its popular iPhone, Android, and BlackBerry apps, or m.tripit.com. TripIt is an open itinerary platform that works with a growing eco-system of travel and mobile partners. TripIt Pro premium service for frequent travelers automatically monitors travel itineraries, providing mobile alerts, alternate flight options, frequent traveler point tracking, flight refund tracking and notification, and automated trip sharing. For more, please visit at www.tripit.com and follow TripIt on twitter at: www.twitter.com/tripit.

TripIt® is a business unit of Concur®, the leading provider of integrated travel and expense management solutions for companies of all sizes. Concur’s easy-to-use web-based and mobile solutions help companies and their employees control costs and save time. Learn more at www.concur.com.

Job Overview:
The TripIt team has built a service unlike any that have come before it in the online travel space. Now it's time to take it to the next level, and to do that we need you. The Product Manager is responsible for defining the TripIt product strategy. To succeed, you will have owned an entire product line before. You’ll be responsible for overall product success, including identifying customer needs, determining strategy, and defining and delivering on success metrics. The Product Manager reports to the Head of Product.

Responsibilities:
Define and understand target customers

Define product positioning

Identify new product opportunities

Communicate product strategy to team

Analyze data to identify performance improvement opportunities

Monitor competition and relative positioning

Perform high level scoping of product initiatives

Develop business cases for product initiatives

Champion product initiatives within organization

Work with R & D to ensure product meets vision

Act as primary go-to person for all product-related business issues

Own product P&L/results

Obsess over health of business

Identify any issue important to business success and ensure it’s being addressed

Develop product goals, plan for year

Define product KPIs

Measure, report project impacts against expected business cases

Report on overall product performance and forecast against plan

Position Requirements

Education, Experience & Training required:
Four-year degree or equivalent experience

7+ years with Product Manager

Performance Competencies required to do this job:
Self-starter and a team player that will thrive in an entrepreneurial environment

Exceptional ability to multi-task, solve problems and resolve issues quickly and efficiently

Attitude, willingness and capability of being able to do what needs to be done!

Root cause thinker with analytical skills to support recommended solutions

Detail oriented

Proven teamwork and facilitation skills

Effective communicator

Excellent written and verbal communication skills

Ability to make decisions, individually and in collaboration with others

Focus on “getting the right things done"

Willingness be flexible with schedule when necessary

Takes initiative to self-train on unfamiliar topics

Concur Company Values:
Displays passion for & responsibility to the customer

Hires, develops & rewards great people

Displays leadership through innovation in everything you do

Displays a passion for what you do and a drive to improve

Displays a relentless commitment to win

Displays personal & corporate integrity

EEO:
Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V)

Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.

Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.

Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that Concur is a publicly traded company and working towards building a great, enduring company.

About this company
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Concur (NASDAQ: CNQR) is the world’s leading provider of integrated travel and expense management solutions. Web and mobile-based,...