Senior Saas Network & Security Engineer
BEAR Data Solutions - Daly City, CA

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Designs, implements and administers the global cloud networking infrastructure, including the integration with the telephony components.
  • Responsible for ensuring that the SaaS platform has the necessary bandwidth to handle data and voice traffic and is supported by a highly reliable, highly performing, and scalable network that is built on a cost-conscious platform
  • Deploys and manages all the network and security devices and systems to meet the requirements of the SaaS platform SLA.
  • Responsible for integrating the networking and the security events and alarms within the service monitoring solution.
  • Responsible for developing and maintaining documentation and configuration management change records.
  • Proposes and implements systems enhancements that will improve the performance and reliability of the client SaaS platform.
  • Responsible for meeting and managing network SLA objectives, including maintaining a record of service impacting events.
  • Provide On Call support & operations support for networking and security issues and escalations
  • Evaluate and recommend vendor solutions for appropriate hardware and software products.
  • Plan and perform hardware and software upgrades of the network and security infrastructure.
  • Track and report on the key network and security metrics and trends
  • Responsible of vendor engaging for support.
  • Work with the team to establish the change management and the change control process, and execute changes in compliance with the agreed upon rules.
  • Contribute to the development of the Disaster Recovery plans.
  • Coordinates all activities related to managing and maintaining the network and security infrastructure, including preventive maintenance and upgrades in production and test environments.
  • Work closely with the Security and Compliance manager, to ensure that all in-scope controls have been built and are documented.
  • Develop relationships with professional organizations, user groups, and industry trade groups to stay current with latest technology.
  • Qualifications:
    • 6+ years of proven experience in network and security engineering, building and deploying solutions to provide and secure data and voice networking services in high traffic, high bandwidth internet facing environments.
    • Strong background in TCP/IP, IP networking routing and Cisco firewall, routers, switches and wireless access point.
    • Cisco firewall, routers and switches configuration, deployment and configuration.
    • Experience with Cisco Nexus 7000
    • Experience with Cisco ASA
    • Experience setting up VPN’s
    • Experience managing F5 and NetScalers load balancers.
    • Working experience in Windows/Linux protocols such as DNS, DHCP, NFS FTP,SSH, Apache/HTTP, RSYNC and IIS, BGP
    • Network protocol in VLAN, HSRP, EIGRP, RIP and PGP
    • Working experience with encryption, PKI and Certificate management a plus
    • Telecom expertise within a call center environment is highly desired.
    • Must have hands-on experience and subject matter expertise knowledge in a number of the following areas: TDM, SIP, SIP Trunking, Session border controller configuration and management, VoIP protocols (strong plus)
    • High level of expertise, 5+ years of experience with network security and firewalls configuration.
    • Experience with VMware is a plus.
    • Domain name registration and maintenance.
    • At least 3 years of working and delivering projects in the telecommunications space.
    • Cisco Certifications, CCNP and nice to have CCIE with CCIE voice a plus.
    • Experience setting up MPLS a plus
    • Excellent problem solving and communication skills, along with the ability to work independently, as well as part of a cross-functional global team.
    • Ability to verbally present complex concepts and technical information to non-technical audience in a clear and concise fashion.
    • Strong interpersonal skills sufficient to conduct business with others in a diplomatic and professional manner.
    • Ability to interact positively, clearly, and professionally with customers, and peers
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