The Senior Sales Engineer is responsible for orchestrating the communication and presentation of Lyris’ enterprise digital marketing solutions to new direct sales prospects.
The Senior Sales Engineer interacts with customers to execute all technical aspects of the sales strategy by developing appropriate solutions and building technical relationships. The Sales Engineer resolves technical issues arising during the sales engagement, helps clients define specifications and requirements, develops solutions, and provides technology presentations to both technical and management-level audiences, invoking confidence in company’s solution, while removing all technical objections in the sales cycle.
Understand the customer need and establish company's product as the best solution that addresses that need
Present company’s technology infrastructure, including demonstrating deep familiarity with cloud computing infrastructure.
Support the sales team through direct client interaction evoking confidence in our products and platform and removing all technical objections throughout the sales cycle
Be confident in presenting and articulating the business value of Lyris’ digital marketing solutions to managers and executives of all levels
Collect feedback from the field, synthesize and present to Product Management and Engineering
Attend customer meetings in person and via the phone to advise customers on technical aspects of Lyris products including fit to customers' needs
Deliver product and technical related responses on RFPs/RFIs
Manage multiple customer engagements concurrently
3-5 years of experience as a Sales Engineer in a fast-paced work environment.
3+ years of SaaS product experience
3-5 years of Email Service Provider Experience
Comprehensive knowledge of the enterprise SaaS industry, competitive landscape, and marketplace
Proven track record of supporting field sales professionals on enterprise accounts
Ability to work as part of a team to solve business and technical problems
Effectively develop relationships and communicate with high-level customer technical staff
Comfortable with managing large sets of data
Excellent verbal and written communication skills
BS or MS in Computer Science
Lyris helps companies engage with their customers in relevant and meaningful ways; we transform digital marketing through the use of advanced technology and services that increase customer engagement, conversions and revenue at every opportunity.
Lyris uniquely combines a heritage of pioneering innovation with technology to help businesses achieve value across all their electronic marketing investments. By actively informing message flows with real-time customer data, Lyris empowers companies to manage the customer experience as it is taking place. With more than 15 years’ experience and tens of billions of digital messages processed by our systems, Lyris is continuously transforming the ways companies deliver value to their customers.
Lyris' high-performance, secure and flexible digital marketing platforms, Lyris ONE, Lyris HQ and Lyris ListManager (Lyris LM), radically improve digital marketing efficiency by providing automated message delivery, robust segmentation and integrated social, mobile, CRM and analytics. The Lyris portfolio is comprised of both in-the-cloud and on-premises solutions, combined with customer-focused services and support. Over 5,000 organizations worldwide are using our technology to manage their digital marketing programs.
Lyris - 20 months ago