Sr. Service Management Systems Analyst
Requisition ID: 00350
Business Unit: NCR
Location: Washington Navy Yard, Washington, DC
US Citizenship Required for this Position: Yes
Clearance Type: Secret
Provide IT Support Services including Engineering and Information Technology Service Management (ITSM) that will assist in managing emerging requirements, enhance and develop IT capabilities in support of Military Sealift Command's (MSC) mission. Assist in the development of governance to ensure IT capabilities align to the strategic plan, the technical architecture road map and DOD mandates.
Serve as a Subject Matter Expert (SME), possessing in-depth knowledge of Quality Management and Service Management Systems.
Develop, operates and maintains a Service Management System (SMS) in support of Continual Service Improvement.
Develops and reviews policies, procedures and SOPs in accordance with the ITIL framework and ISO 2000.
Assists the IT Service Manager in the review and development of Service Improvement Plans (SIP)
Provides technical knowledge and analysis of highly specialized application and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of that subject matter for effective implementation.
Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.
Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific application to arrive at automated solutions.
5+ years of experience in area of expertise
Project Management Professional (PMP) Certification or equivalent.
Must have prior ITIL framework experience. ITIL Certified is a plus.
BS in computer related field or equivalent experience
- 2 years ago - save job