Senior Service Technician (9N)
Diebold 3.7571 reviews - Elmsford, NY

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As a Senior Service Technician with Diebold Enterprise Security Inc, you will be the Front Line Technician and primary response to customer requests for service. Main focus is troubleshooting and repairing all system failures while maintaining a positive relationship with the customer. You will be responsible for installing devices, wiring and programming to test and commission new systems.

Some essential functions of this position include:
  • Troubleshoot and repair system failures on CCTV, Card Access, Fire and Burglar Alarm, Barrier Gate and Turnstile systems
  • Assist Project Management with installation and commissioning on new systems
  • Travel to customer sites
  • Serve as Emergency Call Out Technician for after hour response
  • Complete all supporting documentation related to job completion and customer history
  • Survey new work for installation
  • Assist Pre-Fabrication Department
  • Remote customer support via phone
  • Bench test equipment
  • Research parts and/or technical support needed to resolve issues
  • Provide customer contact for all post-installation problems, service calls, and preventive maintenance
  • Conform to all technical key processes including organizing and updating all manuals and complying with the quality checklist
  • Organize and manage truck stock parts and tools
  • Vocational or specialized training beyond high school in Electronics or Electrical Engineering Technology (Associates Degree preferred)
  • Minimum 6 months to 1 year work experience in electronics
  • PC hardware maintenance skills a plus
  • Experience using test equipment
  • Outstanding interpersonal and customer service skills
  • Ability to work overtime and/or change shifts
Diebold, Inc is an Equal Opportunity Employer

About this company
3.7571 reviews
Cash is king at Diebold. The company is one of the leading producers of automated teller machines (ATMs). In addition, Diebold offers remote...