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Job Title: Senior Specialist, Customer Order Management
Job Family Group (Function): Customer Service
Job Family: Customer Order Mgmt
What is expected of you for success in your role
Evaluates customer requests and ensures proper action is taken with minimal supervision.
Provides appropriate level of customer support on moderately complex customer issues.
Documents product/service issues and resolution techniques for the benefit of the team.
Provides comprehensive level of customer support in explaining products/services for alternatives and customer solutions.
Applies knowledge / skills to a wide range of activities.
Completes work assignments independently or with minimal supervision / guidance. Coordinates problem resolution activities.
Acts as a technical resource for colleagues with less experience in own area. May coordinate activities of others.
Demonstrates attention to detail when compiling and reporting information; reviews work to ensure that information complies with export standards.
Maintains reporting tools and metric tracking for the customers and our internal teams.
Compares current performance to service level expectations and customer agreements and takes steps to address any disparities or make improvements.
BS or BA in Bus Admin, or at least 6 years of related work experience in a service / manufacturing environment is a plus.
Strong written and verbal communication skills required.
Candidate must have SAP 6.0 experience with strong Microsoft Office skill sets.
Bi-Lingual attributes are a plus in providing continued service to the International customer base.