Senior Specialist, Customer Order Management | International
CareFusion Corporation - McGaw Park, IL

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CareFusion Life-changers find innovative ways to improve our customers' ability to provide healthcare to their patients. One way is our search for bold and inspired employees across the globe. Are you ready to change lives? Join our 15,000 employees to help clinicians solve some of healthcare's most critical challenges.

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Job Title: Senior Specialist, Customer Order Management

Job Family Group (Function): Customer Service

Job Family: Customer Order Mgmt

Track/Level: P2

What is expected of you for success in your role

Evaluates customer requests and ensures proper action is taken with minimal supervision.
Provides appropriate level of customer support on moderately complex customer issues.
Documents product/service issues and resolution techniques for the benefit of the team.
Provides comprehensive level of customer support in explaining products/services for alternatives and customer solutions.
Applies knowledge / skills to a wide range of activities.
Completes work assignments independently or with minimal supervision / guidance. Coordinates problem resolution activities.
Acts as a technical resource for colleagues with less experience in own area. May coordinate activities of others.
Demonstrates attention to detail when compiling and reporting information; reviews work to ensure that information complies with export standards.
Maintains reporting tools and metric tracking for the customers and our internal teams.
Compares current performance to service level expectations and customer agreements and takes steps to address any disparities or make improvements.

Qualifications

BS or BA in Bus Admin, or at least 6 years of related work experience in a service / manufacturing environment is a plus.
Strong written and verbal communication skills required.
Candidate must have SAP 6.0 experience with strong Microsoft Office skill sets.
Bi-Lingual attributes are a plus in providing continued service to the International customer base.

About this company
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