Senior Strategic Account Manager, Service Cloud (Dallas)
Rypple - Texas

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Founded in 1999, is the enterprise cloud computing company that is leading customers in their transformation to become social enterprises. Social enterprises are able to connect with customers, partners and employees in entirely new ways. Based on's real-time, multitenant architecture, the company's platform and application services give customers the tools to create a true social front office and revolutionize the way they sell, service, market, collaborate, work, and innovate. With more than 9,000 employees, the first enterprise cloud computing company to exceed $2.5B in annual revenue run rate, and more than 100,000 customers worldwide, we are proud to contribute to the success of companies of all sizes and industries, around the globe. We're also one of the "Best Places to Work" (FORTUNE). If you're passionate about innovation, come help revolutionize how companies collaborate and communicate with customers.

Description: is looking for talented, hardworking individuals with great energy, leadership, and initiative to drive awareness for the fastest growing application at, the Service Cloud. The Account Executive role focuses exclusively on the Salesforce Service & Support and Contact Center Application. The Enterprise AE (Service Cloud) will formulate and execute a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and develop new customers in the enterprise space. He/she will work in partnership with the existing account-owning AE’s and RVP’s in the regions, and will carry quota for the Service Cloud product sales in their region.

Effective partnering with Enterprise Sales AE's is critical to the role. This is accomplished by participating and leading client and prospect meetings or engaging other corporate resources as required, as well as participating in regional forecast calls and account planning sessions. Accurately forecasting sales activity and revenue while creating satisfied and referenceable customers are key responsibilities within the Enterprise AE (Service Cloud) position.


To refine sales messaging, prospecting, qualifying, and closing techniques

To develop and execute successful Service & Support sales campaigns

To personally create new leads from prospecting efforts and assist others

To thoroughly qualify leads & sales opportunities

To leverage business from new & established relationships

To engage in strategic account planning with field AEs

To lead discovery and ROI process in key accounts

To clearly articulate business value to the customer

To exceed an annual sales quota

Evangelize the Internet's radical transformation of the customer service applications market.

Work with product management to distill key functionality and benefits into core product marketing messages.

Required Skills/Experience:

Minimum 8 years of experience with selling software application solutions

5+ years experience in software sales.

Bachelors Degree

Previous management background is a plus, although this is not a management role

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