Senior Subject Matter Expert
GE Energy Management - Rochester, NY

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GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

Subject Matter Experts are recognized experts in a chosen field & play a vital role as interface between the product line & the industry, both in terms of gathering intelligence from customer contacts & committee work as well as educating customers in the technical advantages GEDE Industrial Communications SONET & MPLS technology and therefore our products. They have more credibility than sales people because of their acknowledged expertise & because they promote technology not products.

Essential Responsibilities

In addition, in this role you will:
Act as global technical ambassador of GEDE Communications for utility communications evolutionary packet technology solutions – promote the GEDE MPLS approach around the world from a technical point of view

Nurture and develop customer relationships to strengthen migration to packet evolution through educational tutorials, training sessions and formal system evolution plan development

Work with Technology, Product Managers and Regional Sales Managers to develop formal MPLS evolution business plans for each existing customer JungleMUX system

Expert in utility operations communications field, and recognized by industry peers as such

Active participation / membership in key industry committees (CIGRE, IEEE, etc.) to garner the acceptance of MPLS differentiators within the utility industry

Actively work on relevant standards committees (such as IEC61850)

Author and present technical papers at key industry conferences

Provide deep industry knowledge and background to educate and assist sales force by supporting them with presentations to customer experts

Assist Product Managers to develop targeted and relevant presentation materials and educate Sales team and Application Engineers in delivery of these presentations

Participation on GE stand at exhibitions and conferences, including developing strategic messaging for shows

Drive JungleMUX Technical Conference structure and content to highlight and promote GEDE MPLS strategy

More than 60% global travel - visiting customers, meeting other experts, conferences, etc.

Participate in and contribute to VOC & intelligence gathering to help shape future orientations and validate NPI ideas

Provide expert knowledge to assist/back-up Product Managers with real-world applications and use cases

Validate ancillary markets (rail, pipeline and mining) for migration to MPLS technology


Bachelor’s Degree from an accredited university or college

Minimum of 5 additional years of experience in a commercial or strategic marketing position

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

Ability to effectively interface with all levels of internal and external customers

Domain expertise in industrial communications market with specific expertise in SONET & MPLS

Strong oral and written communication skills

Solid interpersonal and leadership skills

Strong customer mindset

Strong presentation skills

Why join one great company when you can join many? At GE, we’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 100 countries. Experience personal growth and competency development as part of the GE team.

In the energy industry, we are one of the world's leading suppliers of power generation and energy delivery technologies in all areas of the energy industry including coal, oil, natural gas and nuclear energy as well as with renewable resources such as water, wind, solar and alternative fuels.

Learn more about our Business Today!

GE Digital Energy - Industrial Communications is the world’s leading single-source, end-to-end industrial communicaitons solution provider. From wellhead monitoring to utility substation automation, our industrial communicatons devices are packaged for industrial environments and have been rated and tested to harsh industrial specifications. Our networks carry serial and IP/Ethernet traffic, plus analog and digital I/O signals connected directly to field devices and sensors, accommodating an extensive array of industrial protocols.

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GE Energy Management is helping solve the world’s toughest energy challenges through the design of leading technology solutions for...