Senior Systems Analyst
Sacred Heart University 34 reviews - Fairfield, CT

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The Senior Systems Analyst's main role is to provide system administration support and systems analysis of our software applications related to various areas of Administrative Information Technology. In addition, he/she will analyze user requirements, procedures, and problems to automate or improve existing systems.

Principal job duties:
  • Serve as an IT liaison/system administrator to departmental staff and faculty on the applications they support
  • Work with software users to review their current processes, identify issues and challenges
  • Identify possible work flow improvements and a new opportunities using technology in the departmental areas designated
  • Provide system administration support and continuously follow up with version control on existing software
  • Assist the manager or development team with software upgrades, co-ordinate implementation processes necessary for the success of application upgrades and project completions
  • Coach and assist other system analysts to help develop additional skills
  • Work with Lead Programmer Analyst whenever an interface program needs to be created/modified with any of your support applications
  • Troubleshoot issues and resolve or escalate to level 3 development support
  • Document new programs and existing software applications solutions/fixes, and provide training sessions for end-users
  • Field incoming problem tickets from end users to resolve application and software issues
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
  • Perform other duties related to those listed above

  • Bachelor’s degree required. B.S. in Computer Science preferred.
  • Ability to write SQL queries and familiarity with Microsoft SQL Server Reporting Services
  • Experience in level 2 application support/system administration
  • Experience in and understanding of academic environment
  • Time management skills necessary to keep on-task with multiple project assignments
  • Familiarity academic related applications is preferred
  • Ability to teach peers
  • Experience managing and participating in group projects
  • Experience with software troubleshooting and diagnosis
  • Strong interpersonal and communication skills

Additional Information:
Working after hours and on weekends to complete assigned tasks is sometimes required.

About this company
34 reviews
Sacred Heart University, the second-largest Catholic university in New England, offers more than 40 undergraduate, graduate and doctoral...