The Senior Systems Analyst's main role is to provide system administration support and systems analysis of our software applications related to various areas of Administrative Information Technology. In addition, he/she will analyze user requirements, procedures, and problems to automate or improve existing systems.
Principal job duties:
- Serve as an IT liaison/system administrator to departmental staff and faculty on the applications they support
- Work with software users to review their current processes, identify issues and challenges
- Identify possible work flow improvements and a new opportunities using technology in the departmental areas designated
- Provide system administration support and continuously follow up with version control on existing software
- Assist the manager or development team with software upgrades, co-ordinate implementation processes necessary for the success of application upgrades and project completions
- Coach and assist other system analysts to help develop additional skills
- Work with Lead Programmer Analyst whenever an interface program needs to be created/modified with any of your support applications
- Troubleshoot issues and resolve or escalate to level 3 development support
- Document new programs and existing software applications solutions/fixes, and provide training sessions for end-users
- Field incoming problem tickets from end users to resolve application and software issues
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
- Perform other duties related to those listed above
- Bachelor’s degree required. B.S. in Computer Science preferred.
- Ability to write SQL queries and familiarity with Microsoft SQL Server Reporting Services
- Experience in level 2 application support/system administration
- Experience in and understanding of academic environment
- Time management skills necessary to keep on-task with multiple project assignments
- Familiarity academic related applications is preferred
- Ability to teach peers
- Experience managing and participating in group projects
- Experience with software troubleshooting and diagnosis
- Strong interpersonal and communication skills
Working after hours and on weekends to complete assigned tasks is sometimes required.
Sacred Heart University, the second-largest Catholic university in New England, offers more than 40 undergraduate, graduate and doctoral...