Senior Systems Analyst
Sacred Heart University - Fairfield, CT

This job posting is no longer available on Sacred Heart University. Find similar jobs:Senior System Analyst jobs - Sacred Heart University jobs

The Senior Systems Analyst's main role is to provide system administration support and systems analysis of our software applications related to various areas of Administrative Information Technology. In addition, he/she will analyze user requirements, procedures, and problems to automate or improve existing systems.

Principal job duties:
  • Serve as an IT liaison/system administrator to departmental staff and faculty on the applications they support
  • Work with software users to review their current processes, identify issues and challenges
  • Identify possible work flow improvements and a new opportunities using technology in the departmental areas designated
  • Provide system administration support and continuously follow up with version control on existing software
  • Assist the manager or development team with software upgrades, co-ordinate implementation processes necessary for the success of application upgrades and project completions
  • Coach and assist other system analysts to help develop additional skills
  • Work with Lead Programmer Analyst whenever an interface program needs to be created/modified with any of your support applications
  • Troubleshoot issues and resolve or escalate to level 3 development support
  • Document new programs and existing software applications solutions/fixes, and provide training sessions for end-users
  • Field incoming problem tickets from end users to resolve application and software issues
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
  • Perform other duties related to those listed above

Requirements:
  • Bachelor’s degree required. B.S. in Computer Science preferred.
  • Ability to write SQL queries and familiarity with Microsoft SQL Server Reporting Services
  • Experience in level 2 application support/system administration
  • Experience in and understanding of academic environment
  • Time management skills necessary to keep on-task with multiple project assignments
  • Familiarity academic related applications is preferred
  • Ability to teach peers
  • Experience managing and participating in group projects
  • Experience with software troubleshooting and diagnosis
  • Strong interpersonal and communication skills

Additional Information:
Working after hours and on weekends to complete assigned tasks is sometimes required.

About this company
25 reviews