Senior Systems Engineer
DataDirect Networks, Inc. - New York, NY

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DataDirect Networks ( ) is the world’s largest privately held data storage company. We are the leading provider of data storage and computer technologies, solutions and services that enable content-rich and high-scalability IT environments to create and deliver value out of their information. Our customers include many of the world’s leading online content and social networking providers, high performance cloud and grid computing environments, life sciences, professional media and security and intelligence organizations. Deployed in thousands of mission critical environments worldwide, DDN solutions are the business-enabling backbone to today’s complex IT infrastructures.

We are currently seeking a Senior Systems Engineer

Job Summary :
The Systems Engineer will primarily be responsible for pre-sales activity, supporting all sales efforts in the Financial Services market in the NYC area. This position will be field based and involve travel of approximately 40%. The SE will need to be able to partner strongly with Account Executives in pursuit of business opportunities; providing technical expertise to close sales opportunities. An SE must have considerable knowledge of the Financial Services space and be able to speak the technical vernacular of that industry. It is desirable that the candidate also have relationships with investment banks in the area. Must have strong communication skills, including: developing and delivering presentations; and connecting with customers via phone, face to face, and in written correspondences including RFP responses.

Responsibilities for this role include but are not limited to:

Assist in closing new business opportunities by helping Sales – qualify, identify, and close new opportunities.
Demonstrate a thorough technical and business understanding of clients’ needs, including how those pertain to DDN products and services.
Understand the DDN sales process and how to maximize company resources to close accounts.
Develop innovative, customized solutions to meet customers’ business needs.
Participate in customer-focused seminars, tradeshows, events, and trainings.
Create RFP responses, technical drawings, presentations, and recommendations.
Conduct research and gain knowledge of all key products and technologies (including competitive market analysis).
Clearly communicate complex technical topics to the varied knowledge levels of internal account executives and external customers.
Develop positive and trustworthy relationships with customers throughout the sales process and product implementation in order to build repeat business.
Manage customer relationship post-sale to ensure the highest caliber customer satisfaction.
Create and share weekly work summaries.
Acquire and maintain a thorough and procedural understanding of DDN Sales Cycles, products, and services and a thorough technical understanding of like industries.
Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.
Identifying Customer Needs: Seeks to provide an appropriate solution by understanding what the customer is trying to accomplish; spends time in a needs analysis process that identifies key objectives specific to an individual customer; gives the customer’s agenda priority over a standard response; changes the sales approach or solution to accommodate the customer versus force fit the customer to an existing model.
Provides Reliable Information: Builds credibility in a resource role by remaining factual and timely in providing information; maintains his sources for quick access to time-sensitive information and to stay abreast of new developments; proactively educates customers or shares information as part of the service they deserve.
Makes One on One Sales Presentations: Communicates essential points in an informal and conversational manner;
prefers to share information in a one-on-one or small group situation; varies style and language to ensure listener understanding and is attentive to closing the loop on communications; seeks feedback and responds appropriately to listener reactions; makes presentations that are unrehearsed and adapted to individual situations.
Delivers Added Value to Customers: Stays in touch with market trends, including environmental and competitive forces influencing the market, so that he can be seen as a valuable resource to important constituents internal or external to the organization; constantly seeks information that will be useful but is not readily available to colleagues; enjoys being sought for advice and instruction; spends the time to build a base of knowledge that ultimately helps others to be more effective.
Maximizes Results by Anticipating Obstacles that Could Impede Progress: Able to sort through bureaucracy, complexity, or politics to focus on required results; is not caught unprepared when obstacles are encountered; meets self-imposed standards of excellence by delivering agreed upon results that are straightforward and customer defined.

Qualifications for this role are:
Minimum Requirements: Must have industry experience of 7+ years working with distributed and/or clustered file systems. Experience supporting sales efforts is essential to success in this position.
A BS or higher degree in Electrical Engineering, Computer Science, Mathematics, Sciences; or equivalent is required. This position will be
field based and involve travel approximately 40% of the time.
Technical Expectations: The following are preferred technical requirements: Linux OS, Unix OS, Windows OS, Mac
OS, SCSI, Lustre, GPFS, CXFS, QFS, ZFS, NAS, SAN, Pearl, Shell Scripting, Solaris, and Visio.

DDN has a strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:

Self Starter – A pro-active orientation and the ability to operate independently to achieve goals.
Success/Achievement Orientation – Ability to thrive in the face of adversity, drive to overcome all obstacles to reach goals.
Leveraging Relationships – Orientation to leverage all relationships (internally and externally) to maximize personal and DDN successes.
Problem Solving – Ability to understand a situation and to identify the best route to satisfy all concerned parties and enhance DDN’s brand.

DDN takes pride in developing and promoting talent as an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. By fostering a diverse business environment, DDN welcomes opportunities to learn from each other, our customers, investors, suppliers, and business partners.
Thank you for your interest in joining DDN!

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Thank you so much and have a great day!

The Recruitment Team at DDN

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