Senior Systems Engineer
KnowledgeBase Marketing - Dallas, TX

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Senior Systems Engineer

Provide leadership and technical expertise in designing, planning, implementing, managing and supporting enterprise IT systems

  • Design, plan and implement systems architectures that support client and organizational objectives and requirements.
  • Support environment that includes Windows OS, VMware, Citrix, SQL, Exchange and various applications.
  • Identify, plan and lead projects and tasks necessary to assess, optimise, proactively manage and maintain enterprise and client systems and infrastructure.
  • Ensure all support requests, projects and other tasks are reviewed, prioritised, addressed and completed in a timely and proficient manner.
  • Ensure that all training requirements, tools and other resources needed to proactively manage the environment are identified, acquired, implemented and successfully utilized.
  • Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc .
  • Efficiently troubleshoot all issues and problems to ensure a timely and appropriate resolution.
  • Coordinate with members of the TSS team, rest of the organization and any others needed to ensure proper implementation, support and maintenance of systems.
  • Train and mentor team members.
  • Perform on-call duty for non-business hours support.
  • Complete any other tasks necessary to accomplish the mission.

  • 7+ years experience in enterprise Windows design, implementation, management, troubleshooting and overall support.
  • 3-5+ years experience in senior systems engineer roles.
  • Expertise in VMware, SQL, Exchange and Citrix required; VDI and Thin Client experience preferred.
  • Strong knowledge and experience with diagnostic tools, enterprise applications, TCP/IP, networking and management of processes, projects and personnel.
  • Superior team building skills and expertise in communicating effectively with all levels.

  • Microsoft Certified Systems Engineer or Microsoft Certified IT Professional: Enterprise Administrator certification.
  • BS in Computer Science, Engineering or related field (or equivalent work experience)

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