Senior Systems Engineer
Munson Healthcare - Traverse City, MI

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QUALIFICATIONS/REQUIREMENTS:
Experience/Education:
Must have one of the following (required):
·

Associate’s degree (preferably IS/Business or healthcare emphasis) with two years’ relevant experience (IS/Business or healthcare)

·

Bachelor’s degree (preferably IS/Business or healthcare emphasis)

·

Four years in healthcare or IS/Business experience

Experience in Information Systems (IS) beneficial

Experience in healthcare beneficial

Technical Knowledge:
Microsoft Certifications (MCSE) preferred

Required Technical Knowledge:
·

Comprehensive knowledge and understanding of the operational characteristics and requirements of multiple versions of server/workstation based Windows operating systems

·

Ability to effectively monitor, analyze, initiate corrective actions that insure server/workstation reliability and data integrity

·

Advanced knowledge of Microsoft Windows

·

Troubleshooting network connectivity issues

·

Familiar with disaster recovery and high availability requirements

·

General understanding of troubleshooting print queues

·

Experience with backup technologies such as Netbackup and TSM

·

Experience with file share procedures and operations

·

Experience with Active Directory

·

Experience with HP hardware

·

Advanced troubleshooting skills of print strategies

·

Intermediate knowledge of Microsoft Office

Additional Technical Knowledge:
°

Familiar with Storage Area Networks beneficial

°

Thorough knowledge of Microsoft Group Policy beneficial

°

Working knowledge and understanding of the interactive and operational characteristics of multiple network protocols as they relate to the server/workstation environment beneficial

°

Ability to methodologically and effectively troubleshoot and resolve Intel server/workstation hardware, connectivity and software failures beneficial

°

Basic knowledge of the principles of project management beneficial

°

Familiar with Microsoft Exchange 2010 beneficial

°

A+ and Net+ certification beneficial

°

Knowledge supporting VMware, Citrix (Xenapp), Xen, Cerner beneficial

°

Experience supporting Citrix Presentation Server 4.5 beneficial

Additional Required Skills:
·

Ability to work independently.

·

Ability to review, create, modify and improve standards, processes, policies and procedures that improve service quality and reliability

·

Partner with appropriate teams to conduct and oversee root cause analysis on mission critical or service level failures

·

Experience writing technical documents

·

Ability to train entry level staff

·

Ability to work with analysts, vendors, and others to troubleshoot and develop new documentation and processes

·

Ability to monitor systems and processes

·

Accurately record system events

·

Previous experience working in a secure environment

·

Ability to develop, assemble, and provide education on new processes

·

Ability to develop job tasks, workflows, process improvement, etc.

·

Development of staff including evaluations, mentoring, and educating

ORGANIZATION:
Under the general supervision of a Manager but may receive advice and assistance from the Director of Information Systems, Lead Technical Analyst(s).

A working relationship with all Information Systems staff must be maintained.

A professional working relationship with staff from user departments, other regional healthcare facilities, and hardware vendors must be maintained.

The senior operator is under the supervision of the on-call Manager whenever the Manager is unavailable.

No managerial and supervisory responsibility.

COMMON TO ALL IS JOB DESCRIPTIONS REGARDLESS OF LEVEL

:

Supports the Munson Medical Center mission statement.

Embraces and supports the Relationship Based Care philosophy of Munson Medical Center.

Safety is an individual’s responsibility.

Know the physical requirements of the job and work within those guidelines.

Perform job duties safely at all times, utilizing learned body mechanics and transferring / lifting techniques.

Plan your actions to promote safety.

Report any unsafe situation / equipment according to hospital procedure.

Contributes to the team orientation of the Information Systems and, as such, is responsible for proper communication with pertinent department members.

Munson Healthcare - 22 months ago - save job - block
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