Senior Systems Engineer - Seattle, WA

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Responsible for design, engineering and support of WhitePages 24 X 7 production and development systems environments.

Specify, design, and deploy complex systems and network solutions that support company products in a 24x7 environment

Design and implement open-source production monitoring systems. Train and mentor Operations and Development teams on the deployment, configuration and management of those systems

Design, implement and manage automation, build and configuration systems (such as Chef, Puppet, Rake, Cobbler) that replace manual tasks. Train and mentor Operations team on the management of those solutions

Work with the Architecture team to develop new automation to support continuous release and agile development and improve existing processes

Manage and improve virtualization infrastructure in a hybrid cloud environment on open source and 3rdparty platforms including Vsphere, Amazon Web Services, KVM and Openstack

Maintain and troubleshoot in-house and 3rdparty software. Work directly with vendors on the integration and configuration of 3rdparty software deployed into WhitePages production environments

Act as a liaison and subject matter expert between product development and production operations to define changes in implementations that support ongoing software development

Contribute to the design, implementation and management of systems to ensure high availability and performance of a top 40 website

Deliver project milestones and tasks assigned by manager on schedule, communicating regularly on your progress

Support 24X7 production environment, including carrying an on call pager at scheduled intervals

Create and maintain high-quality documentation of all relevant specifications, systems, and procedures

Stay current on system and network security trends and make recommendations to correct deficiencies and improvements to management

Communicate effectively with management, co-workers and business partners

Mentor junior members of the team and provide direction and leadership within the operations group

Position requires that incumbent carry an on-call pager in rotation and respond to emergency situations appropriately and within department standards

May require weekend and evening work, outside of normal business operating hours, to meet project deadlines


7+ years experience with responsibility for installation, maintenance, tuning, security, and high availability of Linux

7+ years experience administering UNIX systems and related protocols/software,

including DNS, NTP, NFS, SMTP, syslog, SSH, shell Ruby on Rails and Perl

7+ years experience supporting 24X7, high availability internet application environments that include web, application and database servers, load balancing systems and clustered, shared storage solutions

Strong programming experience in Ruby, Perl or Java

Demonstrated experience designing, deploying and managing common open source automation systems such as Puppet, Chef and CFEngine

Proven success at designing and managing monitoring solutions with open source products such as Nagios, Zenoss, or Zabbix

Familiarity with agile software development lifecycle, Open Source code repositories such as Git, development tools (Bugzilla) and managed workflow

Strong systems administration experience with database driven web application environments. Familiarity with open-source database systems such as PostgreSQL and MYSQL

Strong command of Linux kernel 2.6+ features including compiling, troubleshooting, memory management, tuning, I/O subsystem, hardware and software RAID, and security

Experience implementing and maintaining high capacity networks with an emphasis on performance and security

Experience with Juniper and Cisco networking preferred

Experience with Hadoop preferred

Proven ability to effectively present technical information to both engineering and non-technical business team audiences

Ability to lead and mentor junior members of the Operations team

4 year degree or equivalent experience

Additional Information

We're headquartered in the heart of downtown Seattle, and that's where we work our magic. We've got sales folks across the country, including an office in New York. We have strong company values and a culture to match and would love to share why ours is an opportunity worth considering. We appreciate and respect diversity, and are an equal opportunity employer. And if you're a little bit quirky - you'll fit in just fine!

About this company, Inc., a privately held company based in Seattle, Washington, provides online directory assistance services and is the...