This position is responsible for developing and updating procedure
manuals, Standard Operational Procedures, bulletins, training and quality
assurance materials, and any additional documentation requirements
derived from the various Anti Money Laundering Compliance Programs.
It also has the accountability for delivering training and leading
training and quality efforts across different multicultural sites. Must
work individually, but at the same time partner and collaborate with
different management groups to ensure customer satisfaction not only
by integration and standardization of Compliance processes, but also
by achieving quality and efficiency linked to operational responsibilities.
Qualifications
Bachelor’s degree or equivalent experience in documentation
maintenance, and training and quality assurance. Excellent English
Skills (C1 or C2 level according to the Common European Framework)
including reading, writing and oral skills. Strong analytical, planning,
communication and mentoring skills. Capability to adapt to changes
fast and work under pressure. Good knowledge of Visio, Word, Power
Point, and other documentation platforms. Ability to work flexible
hours. English philology/translation background or degree and/or third
language knowledge (a plus).
Company Information
With a 160-year history of connecting people when it matters most, Western Union continues to shape the world in which we live. Western Union offers one of the easiest ways for families and friends to send money and stay connected almost anywhere in the world. It all comes down to the relationships we've established over many years. We take pride in being close to our consumers. Together with our Agents, we speak our consumers' languages and live in our consumers' neighborhoods. And we share our consumers' cultures. We are a significant part of each other's lives.As a result, our Agents and employees are more like ambassadors. They are ambassadors of trust. Ambassadors of responsibility. And ambassadors of hope. They are the living, breathing manifestation of who we are as a company and everything we stand for: Integrity. Partnership. Opportunity. Passion. Teamwork.
