Senior Technical Analyst
Ellucian. - Salt Lake City, UT

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Ellucian, the new company formed by the combination of Datatel and SunGard Higher Education, helps education institutions thrive in a dynamic world. We deliver a broad portfolio of technology solutions, developed in collaboration with a global education community, and provide strategic guidance to help education institutions of all kinds navigate change, achieve greater transparency, and drive efficiencies. More than 2,300 institutions in 40 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning. Visit us at ellucian.com.

Position Responsibilities

Is there really a formula for happiness? We think so: Happiness = Ellucian
Creating solutions for Higher Education is our business and we do it well. The key reason why our company is successful is our employees. We learned a long time ago that happy employees are the most productive. Simply put, we are passionate about our employees and their success.

So, what makes you happy? Do you like being a part of a high energy team that likes helping others? Do you thrive on working in a fast paced environment? Our expectations are high, and we work hard – and we have a lot of fun in the process. It doesn’t hurt that we have amazing benefits too! We offer 3 weeks of vacation and medical benefits that start on your first day - and that’s just the beginning. Come join us as Senior Technical Analyst.

You will add value by:
  • Providing technical expertise to Ellucian Luminis system administrators, internal Ellucian staff and to the support staff of partner companies.
  • Performing technical troubleshooting covering installations, upgrades, data migrations, interoperability and product related issues.
  • Effectively using company tools and software to record information about the technical infrastructure and problem reports from customers.
  • Actively contributing and working to continually improve customer self-help through the publication technically accurate knowledge base articles.
  • Coordinating problem resolution with other team members, escalation resources, Ellucian engineering, Ellucian testing and partner companies to ensure open communication of issues and resolutions.
  • Participating in the definition and implementation of processes to address all questions, concerns and ideas of customers that are submitted electronically or by phone.
  • Contributing as an active member of the Ellucian technical team by providing open and honest feedback to others, supporting the rest of the team and creating an environment of optimism and achievement.
Position Requirements

What we need from you:
  • Senior level System administration on at least 2 of the following platforms: Windows, Solaris, or Linux distributions.
  • Familiar with java and working with web applications and related infrastructure
  • Previous experience working in a technical analyst capacity providing enterprise level support.
  • Proven track record of technical career advancement.
  • Experience working with Oracle relational databases highly preferred.
  • Working knowledge of Oracle Streams and Oracle Weblogic Application Server highly preferred.
  • LDAP directory knowledge and experience.
  • Content Management application experience preferred.
  • Experience working with web applications (web server administration, html, etc.)
  • Familiar with Networking and internet protocols.
Desired Skills/Knowledge/Experience

  • Experience in providing consultation for highly technical enterprise software.
  • Understanding of the technical building blocks of the Ellucian Luminis software, including java, LDAP, SQL and email protocols.
  • Team-oriented individual who values opportunities to build the skills and capabilities of others, a strong sense of the possible, and a real desire to improve customer experience.
  • Java programming skills a plus.
  • Working at the college or university level in System Administration is a plus.
  • Experience working in an international environment a plus.
  • BS in Computer Science or related field highly preferred.

Ellucian. - 20 months ago - save job - block
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About this company
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Ellucian helps education institutions thrive in an open and dynamic world. We deliver a broad portfolio of technology solutions, developed...