Recommind has just been recognized as one of the “World’s Ten Most Innovative Companies in Big Data” by Fast Company and as one of the “Fastest Growing Companies in the Bay Area” by the San Francisco Business Times. Our technology is sophisticated, but our mission is simple: to help organizations manage and leverage all of their existing information and collective stored knowledge. By focusing on the rapidly growing volumes of unstructured information they create every day, we enable our clients to access and use their own valuable resources that would otherwise be lost to them. We do this by building enterprise applications on our CORE Platform, which offers the most powerful search and automated categorization technology in the world.
To help support our rapid rate of growth, we are looking to hire a Senior Technical Consultant, who will be responsible for presales and implementation support of the Decisiv Email Management product for Recommind's customers.
Experience working and managing relationships with enterprise customers
4 + years experience implementing and supporting enterprise business systems
Able to juggle multiple projects simultaneously
Quickly develop a deep understanding of customer's business and technical environment.
Strong troubleshooting/problem solving skills
Able to travel in North America and potentially abroad
Flexible work schedule to accommodate off hours work on customer production systems
Expertise in Windows desktop environment
Expert knowledge of Windows systems and architectures, including Active Directory, Exchange, Outlook, Windows Desktop OS's, SQL, Citrix
Knowledge of document management/email management systems
Knowledge of search based applications and methodologies
Good knowledge of Java, .Net, HTTP, Jetty, XML,
Competent in troubleshooting in depth windows, networking, mail and SQL issues.
Knowledge of ticketing systems and support processes
Solid documentation skills both customer facing and internal for technical and non-technical correspondence
Solid time keeping and reporting skills
Experience in a Corporate or Law firm as either an applications manager or desktop support
Direct experience with external customers in regards to technical consulting and support pre and/or post sales
Information Science background
Recommind values innovation, intelligence and integrity and rewards strong performance with increased responsibility and growth opportunities. We offer a comprehensive benefits package, great work-life balance (4 weeks of PTO per year) and a culture that is fast-paced, collaborative and fun. If you are interested in making an immediate impact on a fast growing company, we invite you to apply today.
Recommind is a leader in unstructured information management and analysis technology, delivering search-powered business applications that transform the way organizations find, manage, analyze and act upon data inside and outside the corporate network. Recommind’s solutions are all built on the CORE platform, which automatically accesses, organizes and analyzes large volumes of information in context from myriad sources. Recommind customers include AstraZeneca, BMW, Cisco, Clifford Chance, Marathon Oil, Morgan Lewis, US Department of Energy (DOE), White & Case and WilmerHale. Recommind is headquartered in San Francisco and has offices in Boston, London, Sydney and Bonn, Germany. For more information go to www.recommind.com
Recommind is an equal opportunity employer.