Senior Technical Writer
Risk Management Solutions - Newark, CA

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Join an innovative, fast-paced team of technical communicators who create and deliver documentation and online help, providing insurance customers an understanding of RMS software and modeling products. Using leading-edge authoring, search, and content management technologies, the RMS Content Design and Development team is passionate about developing high-quality e-content for a cloud-based software solution.

Our Ideal Candidate:
You're an experienced writer of technical documentation for administrators and sophisticated business users.

You're innovative and passionate about your work.

You're proactive and you don't wait for deadlines.

You're a customer advocate.

Job Responsibilities:
Provide software documentation and interactive online help systems with embedded tutorials and videos to help customers use RMS products.

Provide on-time technical software documentation of all types including but not limited to User Guides, Installation Guides, Administration Guides, Troubleshooting documentation, Concepts Guides, Release Notes, and other technical documents for RMS products.

Take the lead to create content outlines and coordinate the content definition, drafting, review, and revision process with product managers.

Help RMS customers understand how they may be impacted by known issues. Use your writing skills to make technical details understandable and collaborate with cross-functional teams to document specific workarounds.

Conduct usability tests on documented procedures such as installation and administration tasks to improve document usability.

Be a customer advocate by taking responsibility for documentation quality. Test document deployment and search to enhance customer interactions within the documentation library.

Influence and improve the product design by providing proactive feedback on the user interface.

Required Skills:
Four-year college degree in Technical Writing, English, Communications or related field. Technical degree or experience writing analytical documents (such as statistical documentation) is a plus.

Min of 8 years of experience in the Technical Writing industry for a commercially released enterprise level software product.

Proficient in Adobe FrameMaker 9.0 or later using advanced features such as conditional text and text insets.

Experience with WebWorks ePublisher and Madcap Flare.

Basic understanding of HTML to create and edit web pages using Notepad or DreamWeaver.

Solid understanding of the software development life cycle.

Experience using document source control tools such as TFS.

Excellent writing skills and the ability to articulate complex technical concepts in written form.

Strong interpersonal and teamwork skills.

Strong time management skills and the ability to work on multiple projects.

Professional writing samples are required.

About RMS

There's a 6% chance that a hurricane will cause $75 billion of insured losses next year and a 1% chance that an earthquake will cause $50 billion of insured loss in the next 12 months.

At RMS, we build simulation models that allow insurers and investors to understand their financial risks as a result of natural catastrophes, terrorism, pandemics, or changes in life expectancy. We are one of the most exciting and technologically sophisticated firms you've "never" heard of, unless you're one of our clients in the (re)insurance, banking or hedge fund sector. As we lead an industry we helped pioneer we are able to offer stimulating careers to those who want to make a real impact on the world at large.

At RMS we believe in thought leadership, personal growth and out-standing performance and support a culture of inclusiveness across all our offices. As we approach our 25th anniversary, we are evolving our vision by delivering future solutions in the cloud, releasing in 2014 a cutting edge risk management platform "RMS(one)" for the global risk market and we're looking for talented professionals to join us.

About this company
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Transforming the insurance industry's understanding and quantification of risk. RMS delivers the world's leading catastrophe risk models in...